6.5.3 giving isues

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forcesilver
Rattled Rabbit
Posts: 3
Joined: Thu Dec 17, 2015 7:31 am

6.5.3 giving isues

Thu Dec 17, 2015 7:51 am

Hi,

I have been using Mailwasher Pro for many years with no problems at all.

However over the past couple of days it will not download the complete email, the icon to choose to do this is now greyed out.
Also it does not now show any attachments in the attachment column.
I am stuck, cannot find anything in settings to rectify the issues.
Any help would be most welcome indeed.
Bob
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: 6.5.3 giving isues

Thu Dec 17, 2015 2:23 pm

Usually the Download Full Email is greyed out when MailWasher already has the entire email message, so you are sure that there is more of the email to retrieve ?

With the attachment column, some may be considered part of the email itself. If I recall, inline attachments such as embedded images aren't shown in the Attachment column. The other option is that MailWasher doesn't have enough of the email to determine if an attachment exists, under Settings >> General Options >> you'll see a Spam Throttle slider here, you could try moving that to around 500 lines of the email which will give MailWasher more information.


Also, it could be an email antivirus scanner conflicting with MailWasher, so if you have an email scanner try disabling that and see if makes a difference.
User avatar
Pierre
Knowledgeable Kea
Location: Australia - North of the "Ditch".
Posts: 1073
Joined: Thu Jul 24, 2008 4:57 pm

Re: 6.5.3 giving isues

Fri Dec 18, 2015 12:00 pm

IF IT AIN'T BROKE - DON'T FIX IT

I am only a ßeta Tester and getting older as well.
forcesilver
Rattled Rabbit
Posts: 3
Joined: Thu Dec 17, 2015 7:31 am

Re: 6.5.3 giving isues

Mon Dec 21, 2015 11:06 am

The spam throttle slider did the trick, can now see whole of email and attachments show in the attachment column, top stuff
forcesilver
Rattled Rabbit
Posts: 3
Joined: Thu Dec 17, 2015 7:31 am

Re: 6.5.3 giving isues

Mon Dec 21, 2015 11:11 am

Also......Firetrust Support was very fast and helpful, super excellent, second to none
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: 6.5.3 giving isues

Mon Dec 21, 2015 1:19 pm

Great!

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