MailWasher fails to start

Forum for MailWasher Pro 7 and/or 2011/2012 versions.

MailWasher fails to start

Postby Polwhele » Fri Nov 30, 2012 10:38 am

I'm running MW 2012 on Windows 8 x64. MW worked fine for the first couple of weeks after I upgraded from Win 7 to Win 8.

Then if MW loaded when Windows restarted, Windows Task Manager would show MW running but there would be no icon in the notification area, so no way to access MW. Running MailWasherPro.exe manually would result in the MW splash screen appearing and freezing at the message 'Starting MailWasher'. Closing the running process and starting MW again would sometimes work, other times it would hang on the splash screen again.

So I turned off MW auto-start, restarted Windows and started MW manually. Sometimes it worked, sometimes not. Today whatever I try, MW is freezing on the splash screen at 'Starting MailWasher.'

I've tried a repair reinstallation, no joy. So is the installation corrupted in some way, is there a conflict with Windows 8 or with some other app I'm running, or what? Is there a way to find out what's causing the freeze and remedy it, short of wiping and recreating the whole installation plus accounts?

Regards,

Peter
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Re: MailWasher fails to start

Postby Sidewinder » Fri Nov 30, 2012 10:49 am

We have a couple of Beta testers who run W8 so I'll let them weigh in on any W8 specifics but there a couple of things you could look at/do. Make sure that whatever security software that you are running has MWP as a "Trusted" application. You can also try doing an Uninstall of the program, it will ask if you want to Save your settings. Just reply yes and then reinstall fresh from a download of the the 1.20 version at the top of this forum.
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Re: MailWasher fails to start

Postby TrustFire » Fri Nov 30, 2012 7:53 pm

Polwhele wrote:I'm running MW 2012 on Windows 8 x64. MW worked fine for the first couple of weeks after I upgraded from Win 7 to Win 8.

is there a conflict with Windows 8 or with some other app I'm running, or what?

Nope MWP 2012 runs fine in Windows 8 - there's no conflict, at all (have been using it for the last 1 month.) Even the Beta releases of Windows 8 were fine with MWP 2012.


Polwhele wrote:Then if MW loaded when Windows restarted, Windows Task Manager would show MW running but there would be no icon in the notification area, so no way to access MW. Running MailWasherPro.exe manually would result in the MW splash screen appearing and freezing at the message 'Starting MailWasher'. Closing the running process and starting MW again would sometimes work, other times it would hang on the splash screen again.

So I turned off MW auto-start, restarted Windows and started MW manually. Sometimes it worked, sometimes not. Today whatever I try, MW is freezing on the splash screen at 'Starting MailWasher.

Setting MWO to auto-start is not a brilliant idea, IMO. :thumbsdown

I think it's you security system that's playing foul, here - check the following post:-
viewtopic.php?p=70308&sid=addffff9e6285f24cb5c96eb5addb460#p70308 :thumbsup
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Re: MailWasher fails to start

Postby Polwhele » Sat Dec 01, 2012 2:29 am

Thanks for your quick responses. Unfortunately major surgery was required. I tried reinstalling, no joy, could not find any issue with my AV (MW was trusted), rolled back to a couple of earlier installations when MW was working but it still wouldn't play ball.

The only clue was an error message that indicated an issue with the .NET framework. At that point decided to cut my losses and do a clean install of Windows 8, instead of continuing to struggle with the current installation (an upgrade retaining Win7 apps and settings).

The clean install was relatively painless and MW is now working correctly - apart from a couple of accounts where I'm so far unable to figure out the correct settings. Expect I'll find it eventually.

Regards,

Peter
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Re: MailWasher fails to start

Postby TrustFire » Sat Dec 01, 2012 2:54 am

Glad your issue is resolved

Polwhele wrote:At that point decided to cut my losses and do a clean install of Windows 8, instead of continuing to struggle with the current installation (an upgrade retaining Win7 apps and settings).

With reference to only Windows 8 - I've observed that an upgrade fails sooner or later and it's highly recommended to use a clean install.
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Re: MailWasher fails to start

Postby Sidewinder » Sat Dec 01, 2012 3:19 am

Polwhele wrote:Thanks for your quick responses. Unfortunately major surgery was required. I tried reinstalling, no joy, could not find any issue with my AV (MW was trusted), rolled back to a couple of earlier installations when MW was working but it still wouldn't play ball.

The only clue was an error message that indicated an issue with the .NET framework. At that point decided to cut my losses and do a clean install of Windows 8, instead of continuing to struggle with the current installation (an upgrade retaining Win7 apps and settings).

The clean install was relatively painless and MW is now working correctly - apart from a couple of accounts where I'm so far unable to figure out the correct settings. Expect I'll find it eventually.

Regards,

Peter

For future reference when you see .NET as a possible suspect you can do an in place place Repair from the Control Panel Programs and Features by clicking on the selection and it will then provide a prompt to either repair or uninstall. There seems to a an all to frequent correlation between putting in Microsoft's updates for Windows and the subsequent malfunctions of .NET. Doing the repair of .NET is quicker that having to do a complete do over of Windows.
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Re: MailWasher fails to start

Postby Polwhele » Sat Dec 01, 2012 10:49 am

Thanks both. I'll bear these points in mind.

Regards,
Peter
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Re: MailWasher fails to start

Postby sst » Sun Dec 02, 2012 8:27 pm

Hi, ...

i use "Windows8-UpgradeAssistant" to update Windows 7 x64 to Windows 8 x64 = No bug with "MailWasher Pro".

Did you use "Windows8-UpgradeAssistant" ?
http://windows.microsoft.com/en-US/windows/buy?ocid=GA8_O_WOL_Hero_Home_FPP_Null
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