Email list duplicates messages after restarting MW7.7

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silekonn
Travelling Tuatara
Posts: 58
Joined: Thu Mar 18, 2010 1:33 pm

Email list duplicates messages after restarting MW7.7

Thu Feb 11, 2016 11:34 am

Hello,

The issue is duplicates messages in the list. It does not happen consistently, it does have a noticeable impact on usage. This has been happening for years. I am bring it up now because there has been little progress and I am hoping for a resolution. Included are a few screenshots, please let me know what logs or otherwise can be added.

Thank you,

Ryan
MW7.7.0.PNG
MW7.7.0.PNG (172.23 KiB) Viewed 7164 times
MW7.7.0 #2.PNG
MW7.7.0 #2.PNG (189.56 KiB) Viewed 7164 times
See PaperPort, Event Information, and Project Fi on the second page. They are different sizes yet the messages are listed twice. When they originally arrived (before rebooting) they were only once.
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Sidewinder
Weary Womble
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Joined: Sun Mar 29, 2009 2:05 pm

Re: Email list duplicates messages after restarting MW7.7

Thu Feb 11, 2016 4:25 pm

Try going to your account settings, each account, turn off the cache option. Save then restart MWP.
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silekonn
Travelling Tuatara
Posts: 58
Joined: Thu Mar 18, 2010 1:33 pm

Re: Email list duplicates messages after restarting MW7.7

Thu Feb 11, 2016 5:59 pm

It is understandable this might help if it was a problem with a corrupt database, this has been happening for years. It is being attempted now, I will update this if it recurs. Thanks in advance.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Email list duplicates messages after restarting MW7.7

Thu Feb 11, 2016 6:11 pm

Could also try removing the account, restart MailWasher >> add it back. This is a POP or IMAP account ?
silekonn
Travelling Tuatara
Posts: 58
Joined: Thu Mar 18, 2010 1:33 pm

Re: Email list duplicates messages after restarting MW7.7

Thu Feb 11, 2016 8:15 pm

POP accounts, it isn't just one. The examples above show two and I don't believe it is related to the accounts. The system has a total of nine accounts. Do you find it odd that the duplicates have different sizes listed? The first duplicate, PaperPort, correctly is 38.9KB. Etc.
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rusticdog
Firetrust Monkey
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Email list duplicates messages after restarting MW7.7

Thu Feb 11, 2016 8:22 pm

The whole thing is a bit odd really :)
Keep us posted anyway.
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kronckew
Mystified Moa
Location: Glos. UK
Posts: 8
Joined: Wed May 31, 2017 5:43 am

Re: Email list duplicates messages after restarting MW7.7

Mon Jun 19, 2017 10:17 am

i'm getting the same, imap accounts for gmail, outlook.com and yahoo.
Best Regards,
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TrustFire
βeta Tester
Location: 127.0.0.1
Posts: 13164
Joined: Fri Jul 30, 2010 11:04 pm

Re: Email list duplicates messages after restarting MW7.7

Mon Jun 19, 2017 11:55 am

kronckew wrote:i'm getting the same, imap accounts for gmail, outlook.com and yahoo.
Please note, the following instructions would cause you to lose the training data and you would need to train your MailWasher again:—

Navigate to Help >>----> User Files... >>----> (in the Explorer window that pops-up, click) >>----> cache >>----> crypto >>----> (delete the contents of this directory.)

Report back whether that helped or not .
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kronckew
Mystified Moa
Location: Glos. UK
Posts: 8
Joined: Wed May 31, 2017 5:43 am

Re: Email list duplicates messages after restarting MW7.7

Mon Jun 19, 2017 7:31 pm

that appears to have worked, tho i am now having to retrain :(
Best Regards,
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