MWP 7.9.0 Crash While Washing Mail With Bounce..

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Hellbound
Mystified Moa
Posts: 8
Joined: Sun Mar 03, 2013 7:46 am

MWP 7.9.0 Crash While Washing Mail With Bounce..

Wed Apr 19, 2017 11:32 am

I'm starting to notice if I have a list of 10-20 emails, some of which I bounce, MWP tends to crash while Washing Mail.. Windows event view errors posted below..

Application: MailWasherPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 67FB44DB

And

Faulting application name: MailWasherPro.exe, version: 2017.7.9.0, time stamp: 0x58895222
Faulting module name: MWPappDLL.dll, version: 0.0.0.0, time stamp: 0x588951a8
Exception code: 0xc0000005
Fault offset: 0x000044db
Faulting process id: 0x1038
Faulting application start time: 0x01d2b8980ee2646b
Faulting application path: C:\Program Files (x86)\Firetrust\MailWasher\MailWasherPro.exe
Faulting module path: C:\Program Files (x86)\Firetrust\MailWasher\MWPappDLL.dll
Report Id: cbbc51d8-d876-4d92-863c-c2873e233d28
Faulting package full name:
Faulting package-relative application ID:
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Wed Apr 19, 2017 12:26 pm

Next time the issue happens, after you restart MailWasher can you go Help >> Send Support Logs >> enter a brief note like 'crash on bounce' >> in the Ticket Number field enter chris >> Send Logs.

If you can reply back here once sent too, so I can check for their arrival.

Thanks
Hellbound
Mystified Moa
Posts: 8
Joined: Sun Mar 03, 2013 7:46 am

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Wed Apr 19, 2017 6:32 pm

I had done just that when I restarted mwp..
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Wed Apr 19, 2017 6:34 pm

Hellbound wrote:I had done just that when I restarted mwp..
I can't see any logs about, can you go Help >> User Files >> look for autosupport.eml >> right click >> select Send To >> Mail Recipient >> and email it to me at forum@firetrust.com


Thanks
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Thu Apr 20, 2017 2:12 pm

Got the logs.

Try first going into Settings >> Accounts >> select the Outgoing tab >> for each of your Comcast accounts change the Secure Connection to SSL >> the port number should automatically shift to 465 >> you may also want to set to option "Use same setting as incoming mail server" >> Save.

Let us know how that goes.
Hellbound
Mystified Moa
Posts: 8
Joined: Sun Mar 03, 2013 7:46 am

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Sun Apr 30, 2017 3:50 am

Made the changes you suggested above. Everything was working fine till today, it crashed again.. Sent logs "Crash on Bounce" to chris
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Sidewinder
Weary Womble
Posts: 11676
Joined: Sun Mar 29, 2009 2:05 pm

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Sun Apr 30, 2017 4:34 am

Hellbound wrote:Made the changes you suggested above. Everything was working fine till today, it crashed again.. Sent logs "Crash on Bounce" to chris
Be aware that some email providers do not permit bouncing because of the risk it brings to their servers. You might want to check your provider(s) to see it that is the case.

Bouncing can also result in you or another user who had their email address compromised to become flooded with more spam since it validates your address as being live.

It is much better to use the MWP reporting functions.
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: MWP 7.9.0 Crash While Washing Mail With Bounce..

Tue May 02, 2017 11:25 pm

Hellbound wrote:Made the changes you suggested above. Everything was working fine till today, it crashed again.. Sent logs "Crash on Bounce" to chris

Yup got those logs all OK, thanks for sending them through. Let me know if it keeps happening too.

Cheers!

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