7.11 installation snag

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Genie39
Student Sheep
Posts: 17
Joined: Fri Apr 13, 2012 2:28 am

7.11 installation snag

Sat May 27, 2017 2:14 am

I had cancelled installation of the 7.11 update because of an interruption.

Now attempting to restart the upgrade installation I get an error message
that an installation is operating and my attempt at installation won't be accepted.

Have tried the manual upgrade as well, but neither will let me get through
that point.

Can anyone help me get around this problem?

Thanks!
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TrustFire
βeta Tester
Location: 127.0.0.1
Posts: 13164
Joined: Fri Jul 30, 2010 11:04 pm

Re: 7.11 installation snag

Sat May 27, 2017 2:34 am

Download the full offline 7.11.0 installer (just keep it handy.)

Next, run RegEdit from an elevated command prompt and navigate to the following key:—
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]
If you find a PendingFileRenameOperations key, just rename it to OldPendingFileRenameOperations — now, (without rebooting the system,) perform the installation using the (downloaded) offline 7.11.0 installer.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: 7.11 installation snag

Sat May 27, 2017 2:39 am

It's possible too uninstalling MailWasher manually first might work, via Control Panel >> Programs and Features >> opt to keep data files when prompted.
Genie39
Student Sheep
Posts: 17
Joined: Fri Apr 13, 2012 2:28 am

Re: 7.11 installation snag

Sun May 28, 2017 1:33 pm

Thank you for your suggestions. I tried them but the problem remained.

I found the following instructions for the same problem for another program:

"If that does not work hit ctrl + alt + del and open the Task Manager. . .

Windows 7

Open the Processes tab
look for Msiexec.exe
If found, right click on it and choose End Process
Try reinstalling. . .

I tried the manual installation program for the 7.11 and it worked this time!

Thank you for your support. I learned my lesson; once you begin, don't stop and cancel an installation.

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