After today's Window3s 7 update, MWPro does not start

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Franou
Mystified Moa
Posts: 5
Joined: Thu Jan 06, 2011 6:39 am

After today's Window3s 7 update, MWPro does not start

Wed Jun 14, 2017 8:56 am

Regardless on how I access it, it just refuses to start.
Will restore to before Windows 7 updates

Anyone with same experience?

Franou
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: After today's Window3s 7 update, MWPro does not start

Wed Jun 14, 2017 1:57 pm

Hi Franou

First thing I would try is rebooting the machine if you have not already.

Do you see the splash screen show, and then MailWasher just appears to stall ?
If so, then if you go into C:\Users\[your username]\AppData\Roaming\Firetrust\MailWasher and delete the file startup.xml >> restart MailWasher.

Failing that, I would try running a .NET Repair, you can download the utility from here https://www.microsoft.com/en-nz/downloa ... x?id=30135 and just follow the on screen prompts. Takes around 10 minutes.

Let us know how you get on.

Thanks
Franou
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Joined: Thu Jan 06, 2011 6:39 am

Re: After today's Window3s 7 update, MWPro does not start

Wed Jun 14, 2017 3:37 pm

Thank you, Rusticdog.

No flash, nothing at all. I did reboot again to no avail.

I restored to the point before the Windows update and all is fine.
There was one .NET update. I will run the update while skipping it. This will have to wait a few days.

Let' see if others have a similar problem.

Franou
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Sidewinder
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Re: After today's Window3s 7 update, MWPro does not start

Wed Jun 14, 2017 11:13 pm

Just completed the updates from yesterday on W7 desktop and MWP is fine here.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
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TrustFire
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Re: After today's Window3s 7 update, MWPro does not start

Thu Jun 15, 2017 1:36 am

Franou wrote:Let' see if others have a similar problem.

Franou
Nobody in the beta channel, as yet.
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
JezUK
Student Sheep
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Joined: Mon Jun 15, 2015 7:18 pm

Re: After today's Window3s 7 update, MWPro does not start

Thu Jun 15, 2017 4:29 am

Yes, I have this same problem after today's Windows 7 update.

Please can you advise ?
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rusticdog
Firetrust Monkey
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Re: After today's Window3s 7 update, MWPro does not start

Thu Jun 15, 2017 4:31 am

JezUK wrote:Yes, I have this same problem after today's Windows 7 update.

Please can you advise ?

Have you tried any of the steps mentioned above ?
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Sidewinder
Weary Womble
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Re: After today's Window3s 7 update, MWPro does not start

Thu Jun 15, 2017 11:55 pm

Just installed the W7 updates on my LT 32bit and MWP works fine.
I am not a Firetrust employee. Just a MW User & Volunteer BETA Tester.
Remember "FREEDOM IS NEVER FREE" U.S.N.
DT W7 64 HP SP1 16GB Ram - LT W7 32 HP SP1 4GB Ram - iPad4 64 GB Ram WiFi/Cellular IOS 9.3 Beta 3
Franou
Mystified Moa
Posts: 5
Joined: Thu Jan 06, 2011 6:39 am

Re: After today's Window3s 7 update, MWPro does not start

Sun Jun 18, 2017 4:51 pm

I just installed all the updates EXCEPT Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497) and there is no problem with MWP.So you were right, the problem is with .NET. :-)

Franou
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TrustFire
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Re: After today's Window3s 7 update, MWPro does not start

Sun Jun 18, 2017 4:58 pm

Components such as .NET Framework, Silverlight, Flash Player and Shock Player are all freely available as full, offline installers.

When using Windows Update, it not such a good idea to include the above updates when a major version is released — subsequent minor patches to the .NET Framework for the same version are fine enough.

Those who wish to install the current version 4.7 of .NET Framework can download it separately from this thread where the latest release is kept updated — I'm running it (and, have also deployed it on hundreds of client machines,) without any issue :thumbsup
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
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rusticdog
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Re: After today's Window3s 7 update, MWPro does not start

Mon Jun 19, 2017 12:11 pm

Programmers tell me they've reproduced the issue and found a possible workaround
Problem was fixed when .net 4.0 client profile (or any other packages associated with .net 4.0) was removed, after that installed KB3186497.
They'd also like to know what packages were installed related to 'Microsoft .NET Framework 4.0'. For those crashing, are you able to show a screenshot of your installed .NET, via Control Panel >> Programs and Features >>

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