Can't access internet

lewatson
Student Sheep
Posts: 20
Joined: Wed Oct 28, 2009 5:00 am

Can't access internet

Thu Aug 25, 2016 1:07 pm

Today I can't access the internet if Hideaway 2.01 beta is set to redirect either at a browser or whole computer level. The message I get is "The connection was reset"

I've reinstalled the software twice with the same results - no access if Hideaway is running.

Can't seem to re-install Hideaway 1.4 - asks to insert disk, which of course I don't have.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Can't access internet

Thu Aug 25, 2016 1:11 pm

Does it matter which server you select in HideAway 2 ?

Also with HA 1, have you tried uninstalling first, or that message appearing on uninstall ?
lewatson
Student Sheep
Posts: 20
Joined: Wed Oct 28, 2009 5:00 am

Re: Can't access internet

Thu Aug 25, 2016 1:29 pm

Does it matter which server you select in HideAway 2 ?
Tried London and both US servers with same result

Also with HA 1, have you tried uninstalling first, or that message appearing on uninstall ?.
Yup, uninstalled and happens on the reinstall. Now I'm a bit screwed because I had to use task manager to stop the 1.4 install and now can't reinstall altogether.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Can't access internet

Thu Aug 25, 2016 2:25 pm

Should be sorted now, there was some maintenance and the servers didn't restart afterwards.

As for HA1 >> is the message asking for the location of hadriver.sys ?
lewatson
Student Sheep
Posts: 20
Joined: Wed Oct 28, 2009 5:00 am

Re: Can't access internet

Thu Aug 25, 2016 3:11 pm

Great. HA 2.01 seems to be working now.

Of course I tried to install HA 1.4 and don't get the error now. :-(


FYI - when I reinstalled and started HA 2.01 again, redirecting to Firefox / London, iPlayer said I was outside of the UK. When I then directed whole computer / London, I could play iPlayer.
lewatson
Student Sheep
Posts: 20
Joined: Wed Oct 28, 2009 5:00 am

Re: Can't access internet

Fri Aug 26, 2016 3:40 am

Looks like London and Paris aren't accessible in HA 2.01. Can't get a page to load when redirecting to those.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Can't access internet

Fri Aug 26, 2016 11:38 am

Will look into London, Paris has been removed though as we were having issues with the host.
You can download 2.02 which has this removed http://www.firetrust.com/products/hidea ... d-vpn/beta

It'll just install over the top
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Can't access internet

Fri Aug 26, 2016 12:32 pm

UK is back in business too.

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