Hideaway asks me to log in

gunzelguy
Student Sheep
Posts: 10
Joined: Sun Apr 24, 2016 12:26 am

Hideaway asks me to log in

Wed Sep 21, 2016 8:05 pm

Why does my Hideaway shut down and not appear to be operating, and ask me to log in before loading my rules and running again?
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Hideaway asks me to log in

Wed Sep 21, 2016 8:12 pm

Hi there

How often is HideAway shutting down without you exiting the program ?

You could try installing this version as well, which may help http://cdn.firetrust.com/downloads/hide ... _140ev.exe
gunzelguy
Student Sheep
Posts: 10
Joined: Sun Apr 24, 2016 12:26 am

Re: Hideaway asks me to log in

Thu Sep 22, 2016 5:05 pm

Infrequently, but I check ocassionally and find it is not doing what I expect. It also does not appear to be redirecting some traffic even though I only have one rule active to redirect all traffic.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Hideaway asks me to log in

Thu Sep 22, 2016 5:15 pm

OK, try that above version. We've found on some setups HA stops working after certain Win Updates and the version above uses a stronger security certificate which we think can help this situation
gunzelguy
Student Sheep
Posts: 10
Joined: Sun Apr 24, 2016 12:26 am

Re: Hideaway asks me to log in

Thu Sep 22, 2016 6:01 pm

Thank you for your help. I have installed the latest version of Hideaway, and I can now see that all traffic except a small initial portion of 42kb is being redirected and encrypted. I will keep a close eye to see if Hideaway signs out and needs signing in again.

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