Firetrust Support Forums

See viewtopic.php?f=16&p=168614#p168432 for the fix.

However, please also check the two posts following that one as there are some problems with Hotmail, SBC and Verizon accounts.

My plan is to wait for an official announcement of the release date. Please see https://forum.firetrust.com/viewtopic.php?f=16&t=58538&p=168614#p168432 for the official announcement of v7.12.188. However, also note the two posts following that one that discuss some remaining problems for Hotmail, S...

OK, so .188 fixed everything, except that I lost all spam filtering. All emails are not marked, and I need to re-mark them good and bad. I suppose something to do with Bayesian? Any way for me to get it back as previously? Check that learning is switched on - see https://forum.firetrust.com/viewtop...

OldNavy wrote: ↑

Wed Nov 15, 2023 6:14 am

No luck checking mail on my gmail account, can't figure out why it's failing......

Try deleting the account and then adding it again. If that doesn't work, please start a new thread so that your problem doesn't get lost with all the other messages in this one.

Email Firetrust support at support@firetrust.com

After updating to version 7.12.188 I still have the same issue with Yahoo mail. Whilst emails from Gmail are retrieved and displayed correctly this is not the case with Yahoo. I am still getting errors of "Failed to log in to IMAP server" and "Unknown error". I have tried switching from IMAP to POP...

Is learning switched on in the settings?

Firetrust support is a bit overwhelmed at the moment due to the problems over the last couple days so I expect that they may need some extra time to respond.

fdispensiere wrote: ↑

Wed Nov 15, 2023 4:32 am

MWP also not working on Win 8.1 64-bit system.

Is this with v7.12.188?

See viewtopic.php?f=16&p=168432#p168432 if you need to get the new version.

Still not working for me with yahoo mail (sky)... Anyone managed to get this working and how, please? Please see my suggestions in https://forum.firetrust.com/viewtopic.php?f=50&t=58513&start=210#p168512 If you want help through the forum, please check if Penfold has already created a new thread an...

Uninstalled current version, installed 7.12.188 and no joy, still can't login to my Yahoo mail account. Any further suggestions? My Yahoo! accounts are working okay, so it's not a general problem with Yahoo! Have you tried deleting the account and setting it up again? If that doesn't work and you w...

Latest announcement from Firetrust: viewtopic.php?f=16&t=58538&p=168390#p168390

PeterR wrote: ↑

Mon Nov 13, 2023 11:22 pm

How do I revert to an earlier release? Will I lose my data?

See the announcement viewtopic.php?f=16&t=58538

It's affecting everyone. Firetrust are investigating. It seems to be a date issue, as some people have tried setting the date on their PC back a day and then everything works fine. There is also a report here https://forum.firetrust.com/viewtopic.php?f=50&t=58513#p168010 that uninstalling and then i...

It's affecting everyone. Firetrust are investigating. It seems to be a date issue, as some people have tried setting the date on their PC back a day and then everything works fine. There is also a report here https://forum.firetrust.com/viewtopic.php?f=50&t=58513#p168010 that uninstalling and then i...