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by rusticdog
Mon Feb 18, 2019 10:45 am
Forum: MailWasher Pro 7
Topic: change of email address
Replies: 1
Views: 18

Re: change of email address

Hi there

Just send us a message to support@firetrust.com with your old and new address, we'll make the change
by rusticdog
Sat Feb 16, 2019 11:24 am
Forum: MailWasher Pro 7
Topic: Token does not match the email address
Replies: 24
Views: 6926

Re: Token does not match the email address

Whatever happened to the days when MWP was updated fairly regularly? No offense, but think this is a fairly significant fix that would need to be addressed in a kind of fast update and my 7.11.00 as of 2/14 still didn't show any updates available when went to finally add back a gmail addy after a f...
by rusticdog
Fri Feb 15, 2019 9:30 am
Forum: MailWasher Pro 7
Topic: "Evaluating Message"
Replies: 10
Views: 281

Re: "Evaluating Message"

Sorry Daniel, I've been on holiday while I move house/town

No, I didn't receive any logs. Can you instead go into Help >> User Files >> there will be a file called autosupport.eml >> right click on that >> Send To >> Mail Recipient >> email it to me at forum@firetrust.com

Thanks
Chris
by rusticdog
Fri Feb 15, 2019 9:29 am
Forum: MailWasher Pro 7
Topic: Mailwasher Pro do not start 2
Replies: 1
Views: 21

Re: Mailwasher Pro do not start 2

That's a new one, try running the .NET Repair tool here https://www.microsoft.com/en-nz/downloa ... x?id=30135 as that usually fixes these obscure errors
by rusticdog
Sun Feb 10, 2019 8:33 pm
Forum: MailWasher Pro 7
Topic: mailwasher pro 7.11 this key has been registered too many times
Replies: 12
Views: 2480

Re: mailwasher pro 7.11 this key has been registered too many times

PhilDekkard wrote:Hi there,
my license key will expire in March, so i wanted to register with an already purchased key. Mailwasher won´t let me do it though ("this key has been registered too many times").
Can you help me with that? Pls
All sorted.

Cheers
by rusticdog
Fri Feb 08, 2019 12:35 am
Forum: Aide française
Topic: Comportement bizarre version pro 7.11.10
Replies: 6
Views: 193

Re: Comportement bizarre version pro 7.11.10

Il semble que votre apprentissage ait été réinitialisé. Avez-vous déjà appuyé sur le bouton RESET LEARNING sous Paramètres >> Outils de spam >> Paramètres d'apprentissage?
Cela effacerait tous les messages précédemment appris et MailWasher devra tout recommencer.
by rusticdog
Fri Feb 08, 2019 12:33 am
Forum: Aide française
Topic: Comportement bizarre version pro 7.11.10
Replies: 6
Views: 193

Re: Comportement bizarre version pro 7.11.10

OK, les journaux ne me montrent rien d’évident.

Pouvez-vous essayer de désinstaller >> conserver vos fichiers de données >> puis installer cette version
http://cdn.firetrust.com/downloads/mail ... _11_17.exe
by rusticdog
Fri Feb 08, 2019 12:25 am
Forum: MailWasher Pro 7
Topic: "Evaluating Message"
Replies: 10
Views: 281

Re: "Evaluating Message"

I don't recall seeing logs about this. Send them again in either case.



Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers
by rusticdog
Tue Feb 05, 2019 8:53 pm
Forum: Aide française
Topic: Comportement bizarre version pro 7.11.10
Replies: 6
Views: 193

Re: Comportement bizarre version pro 7.11.10

Bonjour

Pouvez-vous m'envoyer vos journaux.

Allez dans Aide >> Envoyer les journaux de support >> entrez une brève note du type "for chris" >> dans le champ Numéro de ticket, entrez chris >> Envoyer les journaux >> répondez une fois à cet envoi.

Merci
Chris
by rusticdog
Wed Jan 30, 2019 12:51 pm
Forum: Aide française
Topic: J'ai toujours les même spams ?
Replies: 17
Views: 348

Re: J'ai toujours les même spams ?

Désolé pour le retard, ont été en vacances. Oui, il est possible que Synch ait d'abord supprimé les spams. Vous pouvez configurer la suppression automatique de votre liste noire sous Paramètres >> Outils de spam >> Liste noire >> cliquez sur l'onglet Options >> vous y verrez l'option de suppression ...
by rusticdog
Wed Jan 30, 2019 12:49 pm
Forum: MailWasher Pro 7
Topic: Load it! Check mail and it shows only 12/12/18 and older???
Replies: 8
Views: 239

Re: Load it! Check mail and it shows only 12/12/18 and older???

Sorry for delay.

Under Settings >> Accounts >> Incoming >> is MW using IMAP ?
Assuming so then select the IMAP tab >> choose for MailWasher to also check the SPAM folder >> Save.
by rusticdog
Wed Jan 30, 2019 12:47 pm
Forum: MailWasher Pro 7
Topic: Mailwasher "invocation of the constructor exception"
Replies: 1
Views: 57

Re: Mailwasher "invocation of the constructor exception"

Hi there

If you disable grouping of emails, the crashes will stop.

I assume you have the emails grouped by date, if you right click on your date column heading in MailWasher (Received/Sent/Arrived) >> and uncheck Group by xxxxxx

Thanks
by rusticdog
Wed Jan 30, 2019 12:45 pm
Forum: MailWasher Pro 7
Topic: Gmail Problems
Replies: 6
Views: 139

Re: Gmail Problems

Try this version of MailWasher, ought to fix the problem
http://cdn.firetrust.com/downloads/mail ... _11_17.exe
by rusticdog
Wed Jan 30, 2019 12:44 pm
Forum: MailWasher Pro 7
Topic: 2 email accounts problem
Replies: 8
Views: 373

Re: 2 email accounts problem

MailWasher cannot prevent WLM from retrieving emails on a particular account. When was the last time WLM was able to bring the emails down for the problem account ? Is it possible the password entered in WLM is incorrect ?
by rusticdog
Mon Jan 28, 2019 2:12 am
Forum: MailWasher Pro 7
Topic: mailwasher pro 7.11 this key has been registered too many times
Replies: 12
Views: 2480

Re: mailwasher pro 7.11 this key has been registered too many times

I have the same problem. I installed win10 on my pc. After this i installed mailwasher pro 7.11. When i want to register with the key from the lifetime license , i got the message This key has been registered too many times. What should I do ? Hi Devolon Just let us know when that happens. I've res...

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