Search found 8002 matches

by rusticdog
Sat Nov 26, 2022 9:59 am
Forum: MailWasher Pro 7
Topic: Mailwasher 7.12.97 keeps saying my email account settings have changed
Replies: 15
Views: 3060

Re: Mailwasher 7.12.97 keeps saying my email account settings have changed

OK, first try going into Settings >> Accounts >> Incoming >> for each of your accounts click the Advanced tab >> uncheck the option to Move Deleted Items to Folder >> Save.
Once you've done that for all the accounts, restart MailWasher, does the problem persist ?
by rusticdog
Sat Nov 26, 2022 9:35 am
Forum: MailWasher Pro 7
Topic: Mailwasher 7.12.97 keeps saying my email account settings have changed
Replies: 15
Views: 3060

Re: Mailwasher 7.12.97 keeps saying my email account settings have changed

Seems like MailWasher isn't correctly parsing the folder listing for the GMail causing issue, if you go into the IMAP tab for this account and hit Refresh for the folder list, recheck your Spam folder >> Save.

Also does MailWasher display a folder named 'Success' ?
by rusticdog
Fri Nov 25, 2022 9:33 am
Forum: MailWasher Pro 7
Topic: Mailwasher 7.12.97 keeps saying my email account settings have changed
Replies: 15
Views: 3060

Re: Mailwasher 7.12.97 keeps saying my email account settings have changed

Can you send some logs, although we don't log much around this area of things so I'm not too hopeful it will reveal what's going on. If you first recreate the issue where you get the prompt about your account settings. Then go Help >> Send Support Logs >> in the description copy/paste in the link ht...
by rusticdog
Thu Nov 24, 2022 10:55 pm
Forum: MailWasher Pro 7
Topic: emails marked for delete arriving in eM Client
Replies: 3
Views: 997

Re: emails marked for delete arriving in eM Client

No that's a weird one alright. If you send yourself a test message, load it into both MailWasher and eMCLient >> then delete the message in MailWasher >> does the message disappear from eM Client when you refresh the inbox ?
by rusticdog
Thu Nov 24, 2022 10:17 am
Forum: MailWasher Pro 7
Topic: Mailwasher 7.12.97 keeps saying my email account settings have changed
Replies: 15
Views: 3060

Re: Mailwasher 7.12.97 keeps saying my email account settings have changed

OK sure thing.
If you go into Settings >> Accounts >> then straight back to the Inbox tab do you get this message ?

Do you select to Discard Changes or Save Changes when you get the prompt, or does this not matter ?
by rusticdog
Wed Nov 23, 2022 9:36 pm
Forum: MailWasher Pro 7
Topic: emails marked for delete arriving in eM Client
Replies: 3
Views: 997

Re: emails marked for delete arriving in eM Client

In MailWasher under Settings >> Accounts >> Incoming >> is the GMail account setup as IMAP or POP at the top ?

In eM Client >> if you right click on the GMail account name on the left >> Account Settings >> it ought to say at the top if that is POP or IMAP also.
by rusticdog
Wed Nov 23, 2022 10:58 am
Forum: MailWasher Pro 7
Topic: Mailwasher 7.12.97 keeps saying my email account settings have changed
Replies: 15
Views: 3060

Re: Mailwasher 7.12.97 keeps saying my email account settings have changed

Under Help >> User Files >> if you right click on the Accounts.xml file and select Properties >> this isn't set to ReadOnly is it ?
If it is, uncheck and click OK. Sounds like MW is having trouble writing to that file.
by rusticdog
Wed Nov 23, 2022 10:48 am
Forum: MailWasher Pro 7
Topic: Outlook.office365.com
Replies: 5
Views: 2778

Re: Outlook.office365.com

I already had tried that. It was even the first thing I did. Only after failing I tried the app password route. But whatever I enter there it still gives me the error that it can not connect to the server. When using the main password in MailWasher go Settings >> Accounts >> Incoming >> Advanced >>...
by rusticdog
Wed Nov 23, 2022 10:37 am
Forum: MailWasher Pro 7
Topic: Update 7.12.97 slow start
Replies: 19
Views: 3375

Re: Update 7.12.97 slow start

Yup, you're right, not sure where it's coming from, as there is no logging at that time either. We'll get that fixed up as soon as we can.
Cheers
by rusticdog
Tue Nov 22, 2022 10:21 pm
Forum: Troubleshooting and Help for MailWasher 5 and 6
Topic: Mail washer pro 6.5.4 pop up when closing.
Replies: 1
Views: 4710

Re: Mail washer pro 6.5.4 pop up when closing.

If you click on Help >> About >> open the link to where MailWasher stores the data files >> right click on filters.txt and select Properties >> make sure ReadOnly is not checked, if it is, uncheck then click OK.

That will hopefully stop these popups.
by rusticdog
Tue Nov 22, 2022 9:53 pm
Forum: MailWasher Pro 7
Topic: Update 7.12.97 slow start
Replies: 19
Views: 3375

Re: Update 7.12.97 slow start

Hi, after update to 7.12.97 version, there is a delay of about 10 seconds before starting to read emails: Seemes that there is an ' Automatic check' that blocks all other tasks for 10 secs. 2022-11-21_22-24-33.png After that, all works as usual. Any ideas? Thanks in advance I wouldn't mind seeing s...
by rusticdog
Mon Nov 07, 2022 10:22 pm
Forum: MailWasher Pro 7
Topic: Please fix
Replies: 5
Views: 1315

Re: Please fix

Under Settings >> General >> Application >> uncheck 'Minimise MailWasher on X' >> Save.

That will close MailWasher on X instead of minimising.

Cheers
by rusticdog
Wed Nov 02, 2022 1:16 pm
Forum: MailWasher Pro 7
Topic: Nvidia Overlay FPS Counter and Mailwasher Problem
Replies: 5
Views: 2999

Re: Nvidia Overlay FPS Counter and Mailwasher Problem

Great. Leave disabled then, you likely won't notice any performance decrease.

Cheers
by rusticdog
Wed Nov 02, 2022 1:14 pm
Forum: MailWasher Pro 7
Topic: Issues importing Office 365 accounts and MWP7
Replies: 5
Views: 1301

Re: Issues importing Office 365 accounts and MWP7

This beta works now for business accounts, unfortunately it breaks being able to view messages in HTML.... http://cdn.firetrust.com/downloads/mailwasher_pro/7/mailwasher_pro_setup_7_12_89.exe Under Settings >> Accounts >> Incoming >> Advanced >> you need to set the 365 account to use OAUTH instead o...
by rusticdog
Tue Nov 01, 2022 10:56 am
Forum: MailWasher Pro 7
Topic: Mailwasher crashes with error message on startup
Replies: 2
Views: 1519

Re: Mailwasher crashes with error message on startup

Try first going into C:\Users\[your username]\AppData\Roaming\Firetrust\MailWasher\ and delete the file startup.xml
See if MailWasher then starts.

If it does not, try running a .NET Repair
https://www.microsoft.com/en-nz/downloa ... x?id=30135

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