Firetrust Support Forums

Hello Nick et al, In June I bought a new HideAway licence but had no intention of deploying it until July. On deployment of my new Licence, I am told that it expires in 11 months. This raises the question why is the licence activated on purchase date/time rather than on first deployment date? regard...

Hi Firetrust Support Hideaway 3.4 (beta). I should like to report an issue with HideAway and Remote Desktop Connection (RDC). The scenario: Computer A has a RDC open to another Computer on the same IP network in the same locality connected directly by TCP/IP over cat 5 wiring. (in fact in this insta...

Using Windows 10, IP4. My physical location is Melbourne, Austrlaia Hello Nick et al, I have only just downloaded HideAway v2.0.3 beta and installed it. The first redirection I attempted was for Internet Explorer. I set the redirection through Los Angeles USA. Next I went to http://whatismyipaddress...

Hello Firetrust folks, I have recently been forced (by the ridiculous Window 10 rule that installs updates whether you want them or not) to update to to the November Win 10 release. As a result, whenever I launch Hideaway, it will run for a couple of minutes and then just quietly dies by vanishing f...

Hello Rusticdog,

I think that the range of 5/10/30 minutes and 1 Hour would be suitable. I added the hour entry to allow consideration for those making say several purchases and finalizing financial transactions.

regards

SeaCay

Hello HideAway support, Do you think that you could add a menu item (or items) to permit the general enabling/disabling of HideAway (ie suspension of all rules). This suspension might also have a time-out function to conditionally/automatically re-enable rules. I would like this function as some sit...

Of course my question now is, that although I have three licences and could give all my machines a unique licence, what would happen if I logged in as the same email address on all my systems? Would I be granted access/usage on all machines or would I get a reject notice on all but the first system,...

Changing email accounts fixed the issue.
Many thanks.
regards
SeaCay

On clicking my account I get a small drop down with Logout as the only options.
Please refer attached jpeg.

regards

SeaCay

I would really appreciate some response and assistance on this issue.

regards

SeaCay

So I uninstalled the current version and re-installed the new version. The new version asked for my registration code. I entered it and HideAway responded with "License key in use". Clicking the activate button had no effect. I think I previously mentioned I was concerned about losing registration k...

Thanks for the replies.
So here's my big concern about uninstalling: If I uninstall then install the updated version, Do I lose my registration codes and need to re-input them. And if so does this update a registration counter somewhere?

I am using a version of Hideaway that tells me an update is available and that I should install it. (I can't find the current version anywhere but the new version is 130) I downloaded the update and started the installation. The installation asks for UAC authorization and immediately posts a dialog ...

Hello

I am running MailWasher 6.51.

The Preview area does not seem to support Unicode characters. Is this correct and can this be fixed?

regards and thanks

Colin
(Registered User)