Firetrust Support Forums

Hi There, We have installed your software for a while now, nevertheless we still receive an awful lot of SPAM, especial the last few months. I checked the server, and realised our license has expired (we haven't received a reminder which we normally do). My question is; does the mailwasher (Enterpri...

Cliff, I still don't know how to clear the "greylist friend cache", can you please respond ?

OK i will upgrade, if you think it will make a difference, what about the grey listing ?

Hi Cliff, i am using 2.8, and i can't find any newer version on your website, not sure what to upgrade too ?
Also i am confused what you mean by clearing the Greylist friend cache, I can't find the option you are referring too, do you want me to disable the "Grey listing" ?

Any update ??

Thanks Cliff, this way I could find it. Below is the header of a Spam email i received today (one of many), it says it's clean and is a "Grey listed friend" ? I am not sure what that exactly means, but the sender is definitely not an known identity to us, so how can we make the MailWasher more stric...

Cliff thanks for your response, I am running the latest version as i am aware of ( 2.8 ). Furthermore i checked the source from a few of the SPAM emails, but i couldn't find the header you were referring to (i will attach an example below). Is there anything i do wrong ? Also how do i check this if ...

Hi there, We seem to have hit a snag, since a week or so we are receiving an awful lot of SPAM, which isn't filtered by the Mailwasher ? The emails vary quiet a bit so there isn't a common denominator. What can we do to make the Mailwasher filter out the recent SPAM's better than it does at the mome...

Thanks Cliff,

I didn't realise that MS exchange Anti-spam features was interacting with the Mailwasher.
After disabling all of the Anti-spam entries (except Recipient filtering) within the Hub Transport, the emails were getting through.

Cheers.

Find attached, the emails were just test emails with a few words !

Hi There, This is rather urgent, we just moved from a SBS2003 DC to a SBS2008 DC. I have installed the latest mailwasher, and followed the installation procedure. At the moment it seems that emails originating from gmail error (see attachment) and are not coming through. We have a lot of customers u...

No worries Nick, thanks for your update, i hope you guys didn't get to much grieve from the quake ! I have installed 2.8, and will let you know if there are still problems, i did notice a message indicating that i am using a outdated version and that 2.7.81 has been released, you probably want to up...

Hi there, I am getting this error on our SBS2003 server at the moment, i have restarted the server, but that hasn't solved the problem. The mailwasher service is running and i can access the monitor. What can be cause of this ? I am using the latest version of the mailwasher (2.7.81)and i ahve got s...

OK thanks for that how do I blacklist a whole domain ?
Do I add @myfanbox.com or myfanbox.com in the black list ?

Hi there,

Just installed the latest version of the enterprise server, and received a spam email (attached) not soon after finishing it. What is the procedure involved when you still receive this kind of spam email ?

Thanks in advance,

Ton.