Firetrust Support Forums

Thanks for the alternative link, MW downloaded.

Previous install completely removed, new install done and key reinstated but still the problem (the error message provoked by any attempt to check the specific account and the emails on that account are not checked by MW).

Hi again,

Sorry about this but the download link doesn't seem to work!

Hi, thanks again. Yes, no problem at all to log into my webmail account, using same user name and password. Very little spam there but all trash items now deleted, and logged out of webmail. Just tried MW again, Event Log shows "Check mail request" for all three of my accounts but "Fetching mail com...

Hi, Thanks again. I suspected it might be such an error BUT I have checked the user name and changed the password, still no dice! And the original error message is still shown in the Event Log. I can still send email from my personal account to the specific one (so I assume all the Outlook settings ...

Hi again,

Support Logs sent (I hope!)

Thanks

Many thanks for this! I followed the outlined process (backed up Settings, deleted the particular account in MW, closed and reopened MW, reinstated the account [checked that MW was connecting to the server, it was]) but still the previously-stated error message is being received AND MW is not seeing...

For some weeks now I have seen the following error message every time MW Pro 7.12.119 does a check: Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error. Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>6a4c4a1851945d94c143402077dcb531</ID><DT>2023-02-1...

Once again, many thanks.

Settings changes done. Will see how things go and certainly repost any logs if the Unknown Error reappears!

Hi.

Many thanks for this.

Log files sent. No error messages this morning.

Running version 7.12.67 This is a problem I have occasionally seen before but now is becoming more than a small nuisance. Specifically, mail I have marked in MW for delete is disappearing from the MW Inbox but still appears in my Outlook Inbox. Outlook is set to NOT automatically check for new mail,...

Having suffered a very recent computer "total failure" and having therefore been forced into a complete reinstallation of everything from the OS (Win 10 Pro) onwards, I discovered that, for some reason unknown to me, my previous email client, Windows Live Mail, would not reinstall. So, as an Office ...

I'm experiencing the same problem. MW Mobile on Samsung Galaxy S7 Edge (Android 7), MW Mobile has worked perfectly for many months, up to yesterday. Now says no E Mail Accounts exist and attempting to "Create New Account", all details correctly entered, receive a reply that my email provider has rej...

Thanks for this. I will certainly try this the next time MW throws up the problem (which may be today, or perhaps next year!)

I have recently experienced an intermittent but annoying problem when choosing to Wash Mail: my email client, Windows Live Mail, fails to fully open (no splash screen, nothing visible) but Task Manager shows it as running. Force closing WL Mail, and then reattempting to Wash Mail, everything happens...

Hi. Thanks for this but unfortunately, no. My server is a pop3 and the setting to download emails is not present and yes, I did press the save button having attempted to make any changes! However, it appears that the problem may have resolved itself, with a little (accidental) help from a BSOD! The ...