Mail delivery failed: returning message to sender

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kuehl
Rattled Rabbit
Posts: 4
Joined: Sat Aug 31, 2019 1:56 am

Mail delivery failed: returning message to sender

Sat Aug 31, 2019 1:59 am

Is there any way I can resolve this issue;

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

submit.RqklrmlU9UUXubtm@spam.spamcop.net
host smtp.servconfig.com [173.231.200.204]
SMTP error from remote mail server after end of data:
550 A URL in this email (www . snipervision . co) is listed on https://spamrl.com/. Please resolve and retry


Reporting-MTA: dns; ecbiz137.inmotionhosting.com

Action: failed
Final-Recipient: rfc822;submit.RqklrmlU9UUXubtm@spam.spamcop.net
Status: 5.0.0
Remote-MTA: dns; smtp.servconfig.com
Diagnostic-Code: smtp; 550 A URL in this email (www . snipervision . co) is listed on https://spamrl.com/. Please resolve and retry
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14172
Joined: Mon Jun 13, 2005 6:27 pm

Re: Mail delivery failed: returning message to sender

Mon Sep 02, 2019 12:24 pm

Hi there

inmotionhosting.com is your mail host I take it ?

Do you have an different SMTP server you can use to send the SpamCop reports through, perhaps your ISP, or if you have a GMail account you could use that SMTP server instead.
kuehl
Rattled Rabbit
Posts: 4
Joined: Sat Aug 31, 2019 1:56 am

Re: Mail delivery failed: returning message to sender

Wed Sep 04, 2019 1:17 am

I do not have a different SMTP server.
These failed mails or 550 errors just started to happen this week.
I've used Mailwasher for many years with Inmotion and never had an issue.
I chatted with Inmotion today and they said the example below appears to be
an issue with either Mailwasher or Snipervision.

Here is another bounce:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

submit.RqklrmlU9UUXubtm@spam.spamcop.net
host smtp.servconfig.com [173.231.200.204]
SMTP error from remote mail server after end of data:
550 A URL in this email (www . snipervision . co) is listed on https://spamrl.com/. Please resolve and retry


Reporting-MTA: dns; ecbiz137.inmotionhosting.com

Action: failed
Final-Recipient: rfc822;submit.RqklrmlU9UUXubtm@spam.spamcop.net
Status: 5.0.0
Remote-MTA: dns; smtp.servconfig.com
Diagnostic-Code: smtp; 550 A URL in this email (www . snipervision . co) is listed on https://spamrl.com/. Please resolve and retry
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14172
Joined: Mon Jun 13, 2005 6:27 pm

Re: Mail delivery failed: returning message to sender

Wed Sep 04, 2019 1:32 am

I don't know what Snipervision is, so cannot comment there. Is it something you are familiar with, or is the spam you are reporting to SpamCop related to this ?

It's either inmotionhosting or the next hop that's scanning the messages.
kuehl
Rattled Rabbit
Posts: 4
Joined: Sat Aug 31, 2019 1:56 am

Re: Mail delivery failed: returning message to sender

Thu Sep 05, 2019 12:09 am

I have no clue what the url "www.snipervision.com" is . And, I'm not familiar with "....spamrl.com".

How I read the error message: it says that when I took the action through Mailwasher to send the email spam to Mailwasher apparently in that email was a reference to snipervision,
and at the receiving end, I assume Mailwasher, it got rejected because they use spamrl.com as a filter. Unless you have a better explanation ?

Tell you what, next time I use Mailwasher I will keep a copy of the email contents, what ever it gets bounced for, such as the example of snipervision, I'll report the entire email here.
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14172
Joined: Mon Jun 13, 2005 6:27 pm

Re: Mail delivery failed: returning message to sender

Thu Sep 05, 2019 12:30 am

Great thanks.

You can also send some logs afterwards as well. If you go Help >> Send Support Logs >> enter a brief note like 'as per forum' >> in the Ticket Number field enter chris >> Send Logs.

Many thanks
kuehl
Rattled Rabbit
Posts: 4
Joined: Sat Aug 31, 2019 1:56 am

Re: Mail delivery failed: returning message to sender

Thu Sep 12, 2019 3:09 am

I have been in contact with Firetrust customer support. I don't have any log's however here is the latest "Mail delivery failed: returning message to sender" sent back to me from our email provider inmotionhosting. I sent this email as a reply to Firetrust Tech Support, as a "forward". Hence I was sending an email directly to Firetrust and it was refused? According to Inmotionhosting it got refused by Firetrust because Firetrust's email server is rejecting it because it appears Firetrust is using spamrl.com to check for blacklisted urls'.


A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@firetrust.com
host smtp.servconfig.com [192.249.113.29]
SMTP error from remote mail server after end of data:
550 A URL in this email (www . wifibbooster . best) is listed on https://spamrl.com/. Please resolve and retry

BELOW IS THE SOURCE CODE, I HAVE 'X' OUT MY EMAIL ADDRESS AND MY NAME.

From - Wed Sep 11 10:09:59 2019
X-Account-Key: account2
X-UIDL: UID110029-1177581407
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Return-Path: <>
Delivered-To: xxxx@xxxxxxxxxx.com
Received: from ecbiz137.inmotionhosting.com
by ecbiz137.inmotionhosting.com with LMTP
id gFISNEX7eF0hTwAAaAZpRg
(envelope-from <>)
for <xxxx@xxxxxxxxxx.com>; Wed, 11 Sep 2019 09:48:53 -0400
Return-path: <>
Envelope-to: xxxx@xxxxxxxxxx.com
Delivery-date: Wed, 11 Sep 2019 09:48:53 -0400
Received: from mailnull by ecbiz137.inmotionhosting.com with local (Exim 4.92)
id 1i82zN-0003X2-Oj
for xxxx@xxxxxxxxxx.com; Wed, 11 Sep 2019 09:48:53 -0400
X-Failed-Recipients: support@firetrust.com
Auto-Submitted: auto-replied
From: Mail Delivery System <Mailer-Daemon@ecbiz137.inmotionhosting.com>
To: xxxx@xxxxxxxxxx.com
Content-Type: multipart/report; report-type=delivery-status; boundary=1568209733-eximdsn-402035956
MIME-Version: 1.0
Subject: Mail delivery failed: returning message to sender
Message-Id: <E1i82zN-0003X2-Oj@ecbiz137.inmotionhosting.com>
Date: Wed, 11 Sep 2019 09:48:53 -0400

--1568209733-eximdsn-402035956
Content-type: text/plain; charset=us-ascii

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@firetrust.com
host smtp.servconfig.com [192.249.113.29]
SMTP error from remote mail server after end of data:
550 A URL in this email (www . wifibbooster . best) is listed on https://spamrl.com/. Please resolve and retry

--1568209733-eximdsn-402035956
Content-type: message/delivery-status

Reporting-MTA: dns; ecbiz137.inmotionhosting.com

Action: failed
Final-Recipient: rfc822;support@firetrust.com
Status: 5.0.0
Remote-MTA: dns; smtp.servconfig.com
Diagnostic-Code: smtp; 550 A URL in this email (www . wifibbooster . best) is listed on https://spamrl.com/. Please resolve and retry

--1568209733-eximdsn-402035956
Content-type: message/rfc822

Return-path: <xxxx@xxxxxxxxxx.com>
Received: from [174.225.17.180] (port=5989 helo=[192.168.43.105])
by ecbiz137.inmotionhosting.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128)
(Exim 4.92)
(envelope-from <xxxx@xxxxxxxxxx.com>)
id 1i82z8-0003M7-75
for support@firetrust.com; Wed, 11 Sep 2019 09:48:50 -0400
Subject: Fwd: Re: Mailwasher Pro not accepting reported emails
References: <b09fe8ea-318e-5325-3eaf-aba4b843406b@xxxxxxxxxx.com>
To: support@firetrust.com
From: XXXXXXXXXXX <xxxx@xxxxxxxxxx.com>
X-Forwarded-Message-Id: <b09fe8ea-318e-5325-3eaf-aba4b843406b@xxxxxxxxxx.com>
Message-ID: <451c02b6-486c-a82c-bfe6-1bb4f0cc96c1@xxxxxxxxxx.com>
Date: Wed, 11 Sep 2019 09:48:39 -0400
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101
Thunderbird/60.8.0
MIME-Version: 1.0
In-Reply-To: <b09fe8ea-318e-5325-3eaf-aba4b843406b@xxxxxxxxxx.com>
Content-Type: multipart/alternative;
boundary="------------9D85E975A6FD5A204A96A587"
Content-Language: en-US
X-OutGoing-Spam-Status: No, score=-93.8

This is a multi-part message in MIME format.
--------------9D85E975A6FD5A204A96A587
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 8bit

Nick,

Were you able to locate the problem ?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14172
Joined: Mon Jun 13, 2005 6:27 pm

Re: Mail delivery failed: returning message to sender

Thu Sep 12, 2019 10:46 am

Just saw your update to support, glad the host has realised there is a problem, this could have gone round in circles :)

Cheers
Chris

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