colours

Whether you're a MailWasher veteran or complete newbie, all users are welcome to get together. Discussions include usage and possible problems.
jenpen
Travelling Tuatara
Posts: 46
Joined: Sat Nov 28, 2009 4:42 pm

colours

Thu Feb 18, 2021 5:01 pm

Hi there, can you tell me why Friend emails sometimes are coded in spam or no colour? Image
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rusticdog
Firetrust Monkey
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Posts: 15313
Joined: Mon Jun 13, 2005 6:27 pm

Re: colours

Thu Feb 18, 2021 5:12 pm

MailWasher has a weighting system, where it considers the value of the Friend against the kinds of emails you've trained as spam. In this case, this email looks so spammy, it's overriding the Friends List.

To fix that and give the Friends List more weight, go into Settings >> Spam Tools >> Spam Ratings >> set the Friends List slider all the way to the right to +200 >> Save.


I also notice you're error tab is showing with error(s). If you want, try sending me some logs if you want me to have a look at what error that might be. To do that, go Help >> Send Support Logs >> enter a brief note like 'jenpen, forum' >> in the Ticket Number field enter chris >> Send Logs >> reply here once you have sent the logs, so I can check they arrived all OK.

Thanks
jenpen
Travelling Tuatara
Posts: 46
Joined: Sat Nov 28, 2009 4:42 pm

Re: colours

Fri Feb 19, 2021 10:29 am

Thanks Chris, I've sent logs. Jen
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rusticdog
Firetrust Monkey
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Posts: 15313
Joined: Mon Jun 13, 2005 6:27 pm

Re: colours

Fri Feb 19, 2021 10:34 am

Many thanks. It's your gmail account that is causing the errors, failing to logon.

Check first under Settings >> Accounts >> Incoming >> that the password entered is correct, you can use the eye icon to double check.

Assuming it is, and you still get errors,
Check here that Less Secure Apps is turned on https://myaccount.google.com/lesssecureapps

If you use 2 Factor Authentication on the account, then instead you need to create an App Password to use in MailWasher. Your mail Gmail password is the same, this is just a specific password to use in MailWasher.
https://support.google.com/accounts/answer/185833?hl=en
jenpen
Travelling Tuatara
Posts: 46
Joined: Sat Nov 28, 2009 4:42 pm

Re: colours

Fri Feb 19, 2021 12:29 pm

And Friends list slider was very low. I've adjusted it. Thanks.
jenpen
Travelling Tuatara
Posts: 46
Joined: Sat Nov 28, 2009 4:42 pm

Re: colours

Fri Feb 19, 2021 12:32 pm

And the gmail password was right but I think it's an IMAP account so I've changed that, thanks.

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