Mailwasher hangs up during Bounce.

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dmcoons
It begins with a single step
Posts: 1
Joined: Thu Nov 23, 2023 5:26 am

Mailwasher hangs up during Bounce.

Thu Nov 23, 2023 5:35 am

When I bounce an email, the program says bouncing 1 of and hangs up.
Anyone else experience this?
corviform
It begins with a single step
Posts: 1
Joined: Fri Dec 29, 2023 8:12 pm

Re: Mailwasher hangs up during Bounce.

Fri Dec 29, 2023 8:25 pm

Sometimes, Mailwasher might encounter issues while trying to bounce emails, leading it to get stuck on the "bouncing 1 of" message. One potential solution is to try the following steps:

Update Mailwasher: Ensure you have the latest version of Mailwasher installed. Sometimes, older versions might have bugs or compatibility issues causing this problem.

Check Internet Connection: A stable internet connection is crucial for Mailwasher to function properly, especially during the bounce process. Verify that your internet connection is stable and active.

Disable Antivirus/Firewall: Occasionally, antivirus software or firewall settings can interfere with Mailwasher's operations. Temporarily disable these security programs and attempt to bounce the email again.

Clear Cache and Temporary Files: Accumulated cache or temporary files might affect Mailwasher's performance. Clearing these files could help. Navigate to the settings or preferences section of Mailwasher to find this option.

Contact Mailwasher Support: If the issue persists, consider reaching out to Mailwasher's support team. They might have specific troubleshooting steps or a software update to address this problem.

Remember to perform these steps carefully and consider backing up any important data before making changes to your system or software configurations.
gingbat
Least Evil Firetrust Employee
Posts: 957
Joined: Mon Jul 28, 2008 4:04 pm

Re: Mailwasher hangs up during Bounce.

Sat Dec 30, 2023 5:46 am

Likely your outgoing settings are incorrect within MW itself...

Check these under Settings>>Options>>Recycle Bin Options and under "Set SMTP server" there....

Just a note on bouncing however... we have actually disabled the bounce column and the automatic bounce option in later versions of MWPro to stop users from bouncing all spam emails, as we no longer actually recommend to bounce all emails because 90% of all email addresses in Spam messages are forged and therefore no one will ever receive that bounce message and it is just unnecessary email traffic.

Plus, a lot of ISP's actively block bounces now, and sometimes even block the senders of these...

Where the bounce feature is often demonstrably useful is where you are trying to get off a legitimate business's mailing list that you are having trouble opting out of. Business mailing lists usually do check for bounces, do recognize MailWasher bounces as legitimate and do remove you from their mailing list.

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