Newbie can't get Mailwasher to work

Whether you're a MailWasher veteran or complete newbie, all users are welcome to get together. Discussions include usage and possible problems.
MT9
It begins with a single step
Posts: 1
Joined: Thu Sep 26, 2024 3:55 am

Newbie can't get Mailwasher to work

Thu Sep 26, 2024 4:03 am

I'm a total newbie. I've downloaded Mailwasher free version and this is installed on my PC. When I press Check Mail nothing at all is displayed. I get a message saying Checking Mail for last 7 days and then it just shows 'Idle' without displaying any emails. Why might this be please?
gingbat
Least Evil Firetrust Employee
Posts: 1353
Joined: Mon Jul 28, 2008 4:04 pm

Re: Newbie can't get Mailwasher to work

Thu Sep 26, 2024 6:25 am

Could be either the mail check is failing or there are no new emails to display?

If there are new emails on the server, are you using MW 6 or 7? (check under Help>>About if unsure) as you have posted this in the MW 6 area.

If it is MW6, there could be any number of reasons for this, first, click Settings>>Email Accounts, click the problem account and check your POP3/IMAP server and username is correct, and re-type your password.

Click OK to save any changes.

When checking mail, look at the bottom taskbar in MW (or above the preview pane if you are displaying that) to see if does appear to be checking mail OK, it'll tell you there what it is doing during the mail check... eg, connecting, logging in, downloading xx mail etc....

Return to “Troubleshooting and Help for MailWasher 5 and 6”