unable to open mailwasher

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sloppy33
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unable to open mailwasher

Tue Aug 13, 2013 6:58 am

I have just purchased mailwasher pro and although it appears to be working well on my primary computer but I am unable to open it on my second computer. I have the license number but cannot open the program to input it. Any suggestions please. :?
ataraxy
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Re: unable to open mailwasher

Tue Aug 13, 2013 1:21 pm

Try reinstalling it.
Windows 10
sloppy33
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Re: unable to open mailwasher

Tue Aug 13, 2013 5:21 pm

I have already tried deleting and reinstalling twice, but thanks for trying to help.
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TrustFire
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Re: unable to open mailwasher

Tue Aug 13, 2013 5:57 pm

Did you try looking in your System Notification Area to find out whether MWP is actually starting but hidden away?

Is MailWasher.exe running as a background process under Task Manager?

Did you try disabling your security system . . . . . temporarily?

What is the error you're getting - screenshot(s), please.

Are you running the V6 or the V7?
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
sloppy33
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Re: unable to open mailwasher

Tue Aug 13, 2013 6:22 pm

There is nothing in my system notification area or in the task manager, as for a screenshot, how do I take a screenshot of nothing? I am getting no error messages. I have opened a dialogue with Jeremy of Firetrust Support #MOF-543021 so hopefully he may come up with an answer.
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TrustFire
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Re: unable to open mailwasher

Tue Aug 13, 2013 6:28 pm

sloppy33 wrote:There is nothing in my system notification area or in the task manager, as for a screenshot, how do I take a screenshot of nothing? I am getting no error messages.

You've answered just two of the four questions raised. ;)


sloppy33 wrote:I have opened a dialogue with Jeremy of Firetrust Support #MOF-543021 so hopefully he may come up with an answer.

:thumbsup
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
sloppy33
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Re: unable to open mailwasher

Tue Aug 13, 2013 7:01 pm

Sorry for not answering all your questions, getting a bit frustrated now...I have deleted MW Pro yet again and reinstalled it with my security turned off..no difference. As for the version, how the hell do I find that out, I only bought the blooming program yesterday so I ought to have the latest version don't you think.
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TrustFire
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Re: unable to open mailwasher

Tue Aug 13, 2013 7:20 pm

sloppy33 wrote:As for the version, how the hell do I find that out, I only bought the blooming program yesterday so I ought to have the latest version don't you think.

Both the V6 and the V7 are the latest versions of two different iterations - now, don't you think you could've clicked my links to find out (especially since you've posted at the V6 forums instead of the V7 forums) :?:

Kindly stop venting out your frustration, here . . . . . . . OK - we're just MWP Users like you, who help others in our spare time. :ninja
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
sloppy33
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Re: unable to open mailwasher

Tue Aug 13, 2013 8:15 pm

Sorry you found my frustration irritating, as you are working under the name Trustfire I presumed wrongly as it happens that you were part of the company. I am a female novice and hoped I would be able to get answers to my problem here. Wrong again. I will move on.
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TrustFire
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Re: unable to open mailwasher

Tue Aug 13, 2013 9:20 pm

sloppy33 wrote:As for the version . . . . . . .
sloppy33 wrote:it appears to be working well on my primary computer . . . . . . .

You can always use the version details from the MWP that's working fine on your primary computer:--

For MWP V7:
{At the top-right-hand-side} Help >>----> About

For MWP V6:--
{At the top-left-hand-side} Help >>----> About


sloppy33 wrote:I am a female novice and hoped I would be able to get answers to my problem here.

The V6 and V7 are radically different from each other - without an accurate diagnosis, it would be akin to performing a surgery on the wrong patient . . . . . . . by the right panel of Doctors. :devil
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
sloppy33
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Re: unable to open mailwasher

Tue Aug 13, 2013 10:27 pm

checked that one out, for a change it was relatively simple once you told me how to do it. I have v7.2.0.
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TrustFire
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Re: unable to open mailwasher

Wed Aug 14, 2013 12:27 am

sloppy33 wrote:checked that one out, for a change it was relatively simple once you told me how to do it. I have v7.2.0.

OK, great - let's get it working!!! :thumbsup


01.) Please navigate to C:\Users\YourUserName\AppData\Roaming\Firetrust\MailWasher

02.) Right click GeneralSettings.xml to open with Notepad and then rename and save the following 3 entries highlighted in red (at lines # 16, 17 and 18):--

    Change
    <MinimiseToTaskbar>False</MinimiseToTaskbar>
    to
    <MinimiseToTaskbar>True</MinimiseToTaskbar>

    Change
    <MinimiseOnClose>True</MinimiseOnClose>
    to
    <MinimiseOnClose>False</MinimiseOnClose>

    Change
    <StartMinimised>True</StartMinimised>
    to
    <StartMinimised>False</StartMinimised>

    Don't forget to 'Save' the GeneralSettings.xml after you're done renaming the above 3 lines.
Now, try running your MWP. :thumbsup
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
sloppy33
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Re: unable to open mailwasher

Wed Aug 14, 2013 6:13 pm

Well first off I only got to 'roaming' because 'firetrust' was not there. But the partial good news is that I had an answer from firetrust support and they suggested that I may have a problem with my .net 4...didn't know I had one...and to run a repair job. I did this quite easily and MW Pro now opens, the difficulty is that it opens in the wrong resolution and then shuts down so one step forward and two back.
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TrustFire
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Re: unable to open mailwasher

Wed Aug 14, 2013 6:34 pm

sloppy33 wrote:Well first off I only got to 'roaming' because 'firetrust' was not there.

Ah, the Firetrust directory only just gets created after the first MWP run — which, in our case just didn't happen.


sloppy33 wrote:MW Pro now opens, the difficulty is that it opens in the wrong resolution and then shuts down so one step forward and two back.

If I were you, I'd use an external medium such as a flash-drive or HDD to simply copy the entire directory from the following location of the working PC onto the same location at the PC that's not working. :thumbsup

Code: Select all

C:\Users\YourUserName\AppData\Roaming\Firetrust\
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)

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