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Not responding

Posted: Sun Nov 17, 2013 4:12 am
by Tregliam
Using windows 7 Prof with SP1 and exec Mailwasher 6.5.4 I am observing the following problem since several months. After login to Windows the first loading of Mailwasher will yield “not responding” and I have to cancel. A subsequent loading may yield the same outcome or the pgm works fine. An occasional third loading will always be fine.
Anyone else encountering this behavior?

Re: Not responding

Posted: Sun Nov 17, 2013 5:36 am
by TrustFire
Nope, no such problem, here - on 8.1, 8 and 7.

You may try the following troubleshooting measure:--
  • Ensure MWP is not running (not even as a background process)
  • Navigate to C:\Users\YourProfileName\AppData\Roaming\
  • Rename the MailWasherPro folder to MailWasherPro_BackUp
  • Reboot your Windows 7
  • Run MWP to check whether the issue is present
Please note the above is merely a troubleshooting measure to find the cause of your issue - all your configurations shall be safely stored at your MailWasherPro_BackUp folder.

Re: Not responding

Posted: Sun Nov 17, 2013 8:33 am
by Tregliam
Thank you for your suggestion. There were innumerous entries indicating a problem. I copied what I needed into the newly created directory and all seems to be fine.

Re: Not responding

Posted: Fri Nov 29, 2013 2:18 am
by TrustFire
Good work, Tregliam - glad you got that sorted out. :thumbsup :)