Not able to send new emails

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Old but Slow
Rattled Rabbit
Posts: 2
Joined: Fri Feb 28, 2014 12:03 pm

Not able to send new emails

Fri Feb 28, 2014 12:08 pm

When I sign on to Mail Washer, my emails come in but I'm not able to send out any new emails or respond to existing one. I keep getting error messages saying I'm not connected. Anyone have any ideas how to fix this? I use Comcast for my emails. Thanks!
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rusticdog
Firetrust Monkey
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Posts: 14126
Joined: Mon Jun 13, 2005 6:27 pm

Re: Not able to send new emails

Fri Feb 28, 2014 12:13 pm

Hi there


What email program do you use to send your emails ?
It sounds like you might need to check the SMTP settings in your email program, the proper settings to use are here http://customer.comcast.com/help-and-su ... ity-email/ down the bottom of that page too are some links for help on specific email programs.
Old but Slow
Rattled Rabbit
Posts: 2
Joined: Fri Feb 28, 2014 12:03 pm

Re: Not able to send new emails

Fri Feb 28, 2014 12:43 pm

Great. Thanks. I'll give it a try. I thought it might have something to do with the SMTP settings as well but it's been working fine for years until a couple of days ago. I didn't change anything so thought there might be another reason.

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