Lockup on Startup

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brakeology
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Lockup on Startup

Fri Apr 25, 2014 3:41 am

My mwp v6.5.3 has been working perfectly for years and
recently has been non-responding and/or locking up on
startup. I'm running windows 7 64bit and now have updated
to v6.5.4 and still have the same problem. I renamed the
app directory to MailWasherPro_BackUp and the program
recreated the correct directory and all my data installed
correctly except for the Recycle Bin. I did notice that in
the renamed directory there where about 20 mwLog
entries and over 600 SocketLog entries. Are these entries
a problem? Can I just delete the old directory? Lastly how
did the program propagate my data when the old directory
had been renamed?

Thanks in Advance
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TrustFire
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Re: Lockup on Startup

Fri Apr 25, 2014 5:10 am

Firstly, you can go back to using the old application folder (backup) which you had renamed.

Secondly, I suggest making manual exclusions in your security system for the following MWP executable:--
    C:\Program Files (x86)\Firetrust\MailWasher Pro\MailWasher.exe
Finally, try configuring your MWP for the following 3 settings:--

    6.5.4_Configuration.png
    6.5.4_Configuration.png (38.7 KiB) Viewed 3215 times
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
brakeology
Rattled Rabbit
Posts: 4
Joined: Fri Apr 25, 2014 3:05 am

Re: Lockup on Startup

Fri Apr 25, 2014 7:39 am

Thanks for the quick response. MWP now operating at warp speed.
Can I delete those mwLog and SocketLog entries? Any other files
I can safely erase? Why didn't I just use the newly created file
rather than going back to the original.

Thanks Again!
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TrustFire
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Re: Lockup on Startup

Fri Apr 25, 2014 5:28 pm

Yes, you may delete those - please don't delete any other files (I'd suggest backing up this directory manually, periodically - backup can be as simple as archiving it with your favorite Archiver, I use WinRAR.) ;)

Thanks for also reporting back - glad your issue is resolved. :thumbsup
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
brakeology
Rattled Rabbit
Posts: 4
Joined: Fri Apr 25, 2014 3:05 am

Re: Lockup on Startup

Wed Apr 30, 2014 1:32 am

MWP keeps generating multiple mwLog and SocketLog entries.
Is this normal? SocketLog already at 4600 in only 4 days. I have
8 active email accounts and access every 10 minutes. Will these
entries archive or be deleted after some period of time?
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TrustFire
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Re: Lockup on Startup

Thu May 01, 2014 7:59 pm

Those files would need to be deleted manually - I use CCleaner with Custom rules for MWP entries. ;)
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
brakeology
Rattled Rabbit
Posts: 4
Joined: Fri Apr 25, 2014 3:05 am

Re: Lockup on Startup

Sat May 17, 2014 6:44 am

My MWP has started to act up again. Would there be any
harm to just rename the app file and just operate on the
newly generated folder? Would I be losing any important
information?
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TrustFire
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Re: Lockup on Startup

Sun May 18, 2014 2:31 am

There's no harm in renaming your application folder (backup) — you would lose your MWP training status, the Friends List and Blacklist.
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)

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