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Lockup on Startup

Posted: Fri Apr 25, 2014 3:41 am
by brakeology
My mwp v6.5.3 has been working perfectly for years and
recently has been non-responding and/or locking up on
startup. I'm running windows 7 64bit and now have updated
to v6.5.4 and still have the same problem. I renamed the
app directory to MailWasherPro_BackUp and the program
recreated the correct directory and all my data installed
correctly except for the Recycle Bin. I did notice that in
the renamed directory there where about 20 mwLog
entries and over 600 SocketLog entries. Are these entries
a problem? Can I just delete the old directory? Lastly how
did the program propagate my data when the old directory
had been renamed?

Thanks in Advance

Re: Lockup on Startup

Posted: Fri Apr 25, 2014 5:10 am
by TrustFire
Firstly, you can go back to using the old application folder (backup) which you had renamed.

Secondly, I suggest making manual exclusions in your security system for the following MWP executable:--
  • C:\Program Files (x86)\Firetrust\MailWasher Pro\MailWasher.exe
Finally, try configuring your MWP for the following 3 settings:--
  • 6.5.4_Configuration.png
    6.5.4_Configuration.png (38.7 KiB) Viewed 8360 times

Re: Lockup on Startup

Posted: Fri Apr 25, 2014 7:39 am
by brakeology
Thanks for the quick response. MWP now operating at warp speed.
Can I delete those mwLog and SocketLog entries? Any other files
I can safely erase? Why didn't I just use the newly created file
rather than going back to the original.

Thanks Again!

Re: Lockup on Startup

Posted: Fri Apr 25, 2014 5:28 pm
by TrustFire
Yes, you may delete those - please don't delete any other files (I'd suggest backing up this directory manually, periodically - backup can be as simple as archiving it with your favorite Archiver, I use WinRAR.) ;)

Thanks for also reporting back - glad your issue is resolved. :thumbsup

Re: Lockup on Startup

Posted: Wed Apr 30, 2014 1:32 am
by brakeology
MWP keeps generating multiple mwLog and SocketLog entries.
Is this normal? SocketLog already at 4600 in only 4 days. I have
8 active email accounts and access every 10 minutes. Will these
entries archive or be deleted after some period of time?

Re: Lockup on Startup

Posted: Thu May 01, 2014 7:59 pm
by TrustFire
Those files would need to be deleted manually - I use CCleaner with Custom rules for MWP entries. ;)

Re: Lockup on Startup

Posted: Sat May 17, 2014 6:44 am
by brakeology
My MWP has started to act up again. Would there be any
harm to just rename the app file and just operate on the
newly generated folder? Would I be losing any important
information?

Re: Lockup on Startup

Posted: Sun May 18, 2014 2:31 am
by TrustFire
There's no harm in renaming your application folder (backup) — you would lose your MWP training status, the Friends List and Blacklist.