"Mailwasher has stopped working" on Win7

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witchseason
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Posts: 3
Joined: Wed May 21, 2014 11:13 pm

"Mailwasher has stopped working" on Win7

Wed May 21, 2014 11:23 pm

Hi

I have a fully registered version of Mailwasher Pro and am currently running v6.5.4. Over the years I've been very happy with the app but since I upgraded to Win7 it freezes on opening more often than not and I have to kill both the app and the process. It also gives me a "Shut down delays encountered" error when I close it followed by a "List index out of bounds (4)" dialog.

I know I've lived with this problem a long time so why report it now, but it just bugs me.

Is this a known issue? Is there any way to fix it?

Thanks
blue.bear
Rattled Rabbit
Posts: 3
Joined: Thu May 29, 2014 8:06 pm

Re: "Mailwasher has stopped working" on Win7

Thu May 29, 2014 8:12 pm

Did you try to reinstall?
witchseason
Rattled Rabbit
Posts: 3
Joined: Wed May 21, 2014 11:13 pm

Re: "Mailwasher has stopped working" on Win7

Thu May 29, 2014 8:57 pm

Several times. Next time it happens I'll check the error log & post whatever I find there.
witchseason
Rattled Rabbit
Posts: 3
Joined: Wed May 21, 2014 11:13 pm

Re: "Mailwasher has stopped working" on Win7

Fri May 30, 2014 11:51 pm

The program MailWasher.exe version 6.5.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: d24
Start Time: 01cf7b0e77045434
Termination Time: 10
Application Path: C:\Program Files (x86)\FireTrust\MailWasher Pro\MailWasher.exe
Report Id: R


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-29T07:37:08.000000000Z" />
<EventRecordID>29961</EventRecordID>
<Channel>Application</Channel>
<Computer>JHB_XPS_Win7</Computer>
<Security />
</System>
- <EventData>
<Data>MailWasher.exe</Data>
<Data>6.5.4.0</Data>
<Data>d24</Data>
<Data>01cf7b0e77045434</Data>
<Data>10</Data>
<Data>C:\Program Files (x86)\FireTrust\MailWasher Pro\MailWasher.exe</Data>
<Data>077d5377-e704-11e3-b7ab-028037ec0200</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>
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TrustFire
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Re: "Mailwasher has stopped working" on Win7

Sat May 31, 2014 12:07 am

witchseason wrote:Is this a known issue?
It is not a known issue. :no

witchseason wrote:Is there any way to fix it?

Thanks
Did you try excluding your MWP executable {C:\Program Files (x86)\FireTrust\MailWasher Pro\MailWasher.exe} from your security system — especially from components such as HIPS and SandBox. :thumbsup
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