New user with IMAP issues

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ic1
It begins with a single step
Posts: 1
Joined: Sun Aug 03, 2014 4:39 am

New user with IMAP issues

Sun Aug 03, 2014 5:18 am

Hello all

I'm a Postbox user trying MWP on Vista 64bit. Issues encountered:

Installer cleanup always fails at end of install (I've re-installed app multiple times when trying to resolve issues below).

Upon first run, wizard doesn't detect any accounts, but shows Postbox as installed client. However, can't import accounts (have not tried via File/Import yet).

My credentials, server, port and authentication settings are correct (and exactly as configured in Postbox), yet consistent errors upon checking mail


Redacted MWPapp_****.log:

Code: Select all

*********************************************************************************************
Firetrust Mailwasher 2010 version: 843  Created 08-02-2014
*********************************************************************************************
08-02-2014 13:02:10.766	Info	****************************************************************************************************************************
08-02-2014 13:02:10.766	Info	BEGIN FETCH MAIL SESSION ON ACCOUNT *****   Acct**********
08-02-2014 13:02:10.766	Info	****************************************************************************************************************************
08-02-2014 13:02:10.766	Info	MWPfetch::ObjectThreadMethod acc=Acct********** AccountType=1 user=*****@**********.com host=imap.**********.net port=993 logintype=1 sslmode=1
08-02-2014 13:02:10.766	Info	MWPapplication::FetchAccount acc=Acct********** AccountType=1 user=*****@**********.com host=imap.**********.net port=993 logintype=1 sslmode=1
08-02-2014 13:02:10.766	Info	IMAPservice::IMAPservice host=imap.**********.net port=993
08-02-2014 13:02:10.766	Info	LOGIN acc=Acct********** user=*****@s**********.com host=imap.**********.net port=993 logintype=1 sslmode=1
08-02-2014 13:02:11.307	Info	C: LOGIN *******
08-02-2014 13:02:11.388	Info	S: mw2 NO Error in IMAP command received by server.
08-02-2014 13:02:41.388	Error	IMAPservice::Login SocketException - GetLine failed() failed with code 0: The operation completed successfully. IMAP Login host = imap.**********.net  port = 993  user = *****@**********.com  LoginType = 1  SSLmode = 1

Redacted MWPapi.log:

Code: Select all

08-02-2014 	13:22:31.318	System                  	==================================================
08-02-2014 	13:22:31.318	System                  	MachineName: **********
08-02-2014 	13:22:31.318	System                  	UserName: **********
08-02-2014 	13:22:31.318	System                  	OSVersion: Microsoft Windows NT 6.0.6001 Service Pack 1
08-02-2014 	13:22:31.318	System                  	CPUcount: 4
08-02-2014 	13:22:31.318	System                  	AvailableRAM: 5408
08-02-2014 	13:22:31.318	System                  	CpuUsage: 0
08-02-2014 	13:22:31.318	System                  	==================================================
08-02-2014 	13:22:31.318	MWPUI                   	Inbox tab clicked
08-02-2014 	13:22:32.191	MWPUI                   	Check mail clicked
08-02-2014 	13:22:32.191	MWPUI                   	Setting up mail check
08-02-2014 	13:22:32.191	MWPUI                   	Setting up account info and counters
08-02-2014 	13:22:32.191	MWPUI                   	Initialising queues
08-02-2014 	13:22:32.191	MWPUI                   	Initiating fetches
08-02-2014 	13:22:32.191	MWPUI                   	Waiting for fetches to complete
08-02-2014 	13:22:32.191	MWPUI                   	Queuing SLC
08-02-2014 	13:22:32.191	MailWasher              	QUEFETCH SLC imap.**********.net aWFuQHN0cmF****RvbmxpbmUuY29t  ePOP3_AuthLogin eUseSSL
08-02-2014 	13:22:32.191	MWPUI                   	All fetches initiated
08-02-2014 	13:22:32.207	EventThread             	FetchThreadCount 1
08-02-2014 	13:22:32.208	MWPevents               	FETCH START
08-02-2014 	13:23:02.824	EventThread             	FetchThreadCount 0
08-02-2014 	13:23:02.824	MWPUI                   	<EVENT><NAME>MWPEXCEPTION</NAME><ID>*******7c841ae8954db88d108a0378</ID><DT>2014-08-02 13:23:02</DT><MWPEXCEPTION><UID>Exception 8aab40ed24*****cc06e8723dea267a</UID><AID>Acct**********</AID><SOURCE>IMAPservice::Login</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully. IMAP Login host = imap.**********.net  port = 993  user = *****@**********.com  LoginType = 1  SSLmode = 1</MESSAGE><ADDXML><TYPE>IMAPLOGIN</TYPE><HOST>imap.**********.net</HOST><PORT>993</PORT><ACCOUNT_TEXT>SLC</ACCOUNT_TEXT><ACCOUNT>Acct**********</ACCOUNT><USER>*****@**********.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
08-02-2014 	13:23:02.826	MWPUI                   	All fetches complete
08-02-2014 	13:23:02.826	MWPevents               	FETCH STOP
08-02-2014 	13:23:02.827	MWPUI                   	Calling AllFiltersDone() from check mail thread
08-02-2014 	13:23:02.827	MWPUI                   	All filters done function entered
08-02-2014 	13:23:02.827	MWPUI                   	All washing complete
08-02-2014 	13:23:02.827	MWPUI                   	Fetch thread count = 0
08-02-2014 	13:23:02.827	MWPUI                   	Wash thread count = 0
08-02-2014 	13:23:02.827	MWPUI                   	RegEx: total=0, count=0
08-02-2014 	13:23:02.827	MWPUI                   	RBL thread count: started=0, finished=0
08-02-2014 	13:23:02.827	MWPUI                   	FA thread count: started=0, finished=0
08-02-2014 	13:23:02.828	MWPUI                   	Accounts to check count = 1
08-02-2014 	13:23:02.828	MWPUI                   	Accounts failed to check = 1
08-02-2014 	13:23:02.828	MWPUI                   	Account filtered count: started=0, finished=0
08-02-2014 	13:23:02.828	MWPUI                   	0 new mail found: spam count=0
08-02-2014 	13:23:02.828	MWPUI                   	Number autodeleted: 0
08-02-2014 	13:23:02.829	MWPUI                   	Refreshing data view sort
08-02-2014 	13:23:02.829	MWPUI                   	Sort string: Received DESC
08-02-2014 	13:23:02.829	MWPUI                   	Refreshing sort complete
User avatar
TrustFire
βeta Tester
Location: 127.0.0.1
Posts: 12711
Joined: Fri Jul 30, 2010 11:04 pm

Re: New user with IMAP issues

Mon Aug 04, 2014 7:45 am

ic1 wrote:Upon first run, wizard doesn't detect any accounts, but shows Postbox as installed client. However, can't import account . . . . . .

My credentials, server, port and authentication settings are correct (and exactly as configured in Postbox), yet consistent errors upon checking mail . . . . . .
If unable to import your setting - please try re-configuring your account by typing them manually.

ic1 wrote:(have not tried via File/Import yet).
The File >>----> Import does not pertain to accounts import - it refers to MWP User Data Restore.

ic1 wrote:

Code: Select all

*********************************************************************************************
Firetrust Mailwasher 2010 version:
You seem to be using a very old version - please update to the latest one which is always released first at the following link (suggest you subscribe to that topic):--
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)

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