New user with IMAP issues

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ic1
It begins with a single step
Posts: 1
Joined: Sun Aug 03, 2014 4:39 am

New user with IMAP issues

Sun Aug 03, 2014 5:18 am

Hello all

I'm a Postbox user trying MWP on Vista 64bit. Issues encountered:

Installer cleanup always fails at end of install (I've re-installed app multiple times when trying to resolve issues below).

Upon first run, wizard doesn't detect any accounts, but shows Postbox as installed client. However, can't import accounts (have not tried via File/Import yet).

My credentials, server, port and authentication settings are correct (and exactly as configured in Postbox), yet consistent errors upon checking mail


Redacted MWPapp_****.log:

Code: Select all

*********************************************************************************************
Firetrust Mailwasher 2010 version: 843  Created 08-02-2014
*********************************************************************************************
08-02-2014 13:02:10.766   Info   ****************************************************************************************************************************
08-02-2014 13:02:10.766   Info   BEGIN FETCH MAIL SESSION ON ACCOUNT *****   Acct**********
08-02-2014 13:02:10.766   Info   ****************************************************************************************************************************
08-02-2014 13:02:10.766   Info   MWPfetch::ObjectThreadMethod acc=Acct********** AccountType=1 user=*****@**********.com host=imap.**********.net port=993 logintype=1 sslmode=1
08-02-2014 13:02:10.766   Info   MWPapplication::FetchAccount acc=Acct********** AccountType=1 user=*****@**********.com host=imap.**********.net port=993 logintype=1 sslmode=1
08-02-2014 13:02:10.766   Info   IMAPservice::IMAPservice host=imap.**********.net port=993
08-02-2014 13:02:10.766   Info   LOGIN acc=Acct********** user=*****@s**********.com host=imap.**********.net port=993 logintype=1 sslmode=1
08-02-2014 13:02:11.307   Info   C: LOGIN *******
08-02-2014 13:02:11.388   Info   S: mw2 NO Error in IMAP command received by server.
08-02-2014 13:02:41.388   Error   IMAPservice::Login SocketException - GetLine failed() failed with code 0: The operation completed successfully. IMAP Login host = imap.**********.net  port = 993  user = *****@**********.com  LoginType = 1  SSLmode = 1



Redacted MWPapi.log:

Code: Select all

08-02-2014    13:22:31.318   System                     ==================================================
08-02-2014    13:22:31.318   System                     MachineName: **********
08-02-2014    13:22:31.318   System                     UserName: **********
08-02-2014    13:22:31.318   System                     OSVersion: Microsoft Windows NT 6.0.6001 Service Pack 1
08-02-2014    13:22:31.318   System                     CPUcount: 4
08-02-2014    13:22:31.318   System                     AvailableRAM: 5408
08-02-2014    13:22:31.318   System                     CpuUsage: 0
08-02-2014    13:22:31.318   System                     ==================================================
08-02-2014    13:22:31.318   MWPUI                      Inbox tab clicked
08-02-2014    13:22:32.191   MWPUI                      Check mail clicked
08-02-2014    13:22:32.191   MWPUI                      Setting up mail check
08-02-2014    13:22:32.191   MWPUI                      Setting up account info and counters
08-02-2014    13:22:32.191   MWPUI                      Initialising queues
08-02-2014    13:22:32.191   MWPUI                      Initiating fetches
08-02-2014    13:22:32.191   MWPUI                      Waiting for fetches to complete
08-02-2014    13:22:32.191   MWPUI                      Queuing SLC
08-02-2014    13:22:32.191   MailWasher                 QUEFETCH SLC imap.**********.net aWFuQHN0cmF****RvbmxpbmUuY29t  ePOP3_AuthLogin eUseSSL
08-02-2014    13:22:32.191   MWPUI                      All fetches initiated
08-02-2014    13:22:32.207   EventThread                FetchThreadCount 1
08-02-2014    13:22:32.208   MWPevents                  FETCH START
08-02-2014    13:23:02.824   EventThread                FetchThreadCount 0
08-02-2014    13:23:02.824   MWPUI                      <EVENT><NAME>MWPEXCEPTION</NAME><ID>*******7c841ae8954db88d108a0378</ID><DT>2014-08-02 13:23:02</DT><MWPEXCEPTION><UID>Exception 8aab40ed24*****cc06e8723dea267a</UID><AID>Acct**********</AID><SOURCE>IMAPservice::Login</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully. IMAP Login host = imap.**********.net  port = 993  user = *****@**********.com  LoginType = 1  SSLmode = 1</MESSAGE><ADDXML><TYPE>IMAPLOGIN</TYPE><HOST>imap.**********.net</HOST><PORT>993</PORT><ACCOUNT_TEXT>SLC</ACCOUNT_TEXT><ACCOUNT>Acct**********</ACCOUNT><USER>*****@**********.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
08-02-2014    13:23:02.826   MWPUI                      All fetches complete
08-02-2014    13:23:02.826   MWPevents                  FETCH STOP
08-02-2014    13:23:02.827   MWPUI                      Calling AllFiltersDone() from check mail thread
08-02-2014    13:23:02.827   MWPUI                      All filters done function entered
08-02-2014    13:23:02.827   MWPUI                      All washing complete
08-02-2014    13:23:02.827   MWPUI                      Fetch thread count = 0
08-02-2014    13:23:02.827   MWPUI                      Wash thread count = 0
08-02-2014    13:23:02.827   MWPUI                      RegEx: total=0, count=0
08-02-2014    13:23:02.827   MWPUI                      RBL thread count: started=0, finished=0
08-02-2014    13:23:02.827   MWPUI                      FA thread count: started=0, finished=0
08-02-2014    13:23:02.828   MWPUI                      Accounts to check count = 1
08-02-2014    13:23:02.828   MWPUI                      Accounts failed to check = 1
08-02-2014    13:23:02.828   MWPUI                      Account filtered count: started=0, finished=0
08-02-2014    13:23:02.828   MWPUI                      0 new mail found: spam count=0
08-02-2014    13:23:02.828   MWPUI                      Number autodeleted: 0
08-02-2014    13:23:02.829   MWPUI                      Refreshing data view sort
08-02-2014    13:23:02.829   MWPUI                      Sort string: Received DESC
08-02-2014    13:23:02.829   MWPUI                      Refreshing sort complete
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TrustFire
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Location: 127.0.0.1
Posts: 12696
Joined: Fri Jul 30, 2010 11:04 pm

Re: New user with IMAP issues

Mon Aug 04, 2014 7:45 am

ic1 wrote:Upon first run, wizard doesn't detect any accounts, but shows Postbox as installed client. However, can't import account . . . . . .

My credentials, server, port and authentication settings are correct (and exactly as configured in Postbox), yet consistent errors upon checking mail . . . . . .

If unable to import your setting - please try re-configuring your account by typing them manually.


ic1 wrote:(have not tried via File/Import yet).

The File >>----> Import does not pertain to accounts import - it refers to MWP User Data Restore.


ic1 wrote:

Code: Select all

*********************************************************************************************
Firetrust Mailwasher 2010 version:

You seem to be using a very old version - please update to the latest one which is always released first at the following link (suggest you subscribe to that topic):--

MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)

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