Having trouble changing password for an account

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Slim2
Student Sheep
Posts: 21
Joined: Fri Feb 12, 2016 11:58 am

Having trouble changing password for an account

Postby Slim2 Thu Oct 20, 2016 10:14 am

The pass word for my server was changed to comply with a new standard. Since then I have not been able to download e-mail. The apparent reason is that the password in Mailwasher 6.5.4 must be changed to be able to access the server but I have been unable to change the password in Mailwasher. I can type in a new password in the account profile but as soon as I leave the screen it apparently goes back to the old password. I tried deleting that account and establishing a new account but that did not solve the problem. Using the Wizard did not solve the problem.
Mail is piling up at the server and I cannot access it.
Your help will be appreciated.
Sincerely,
Slim2
Slim2
Student Sheep
Posts: 21
Joined: Fri Feb 12, 2016 11:58 am

Re: Having trouble changing password for an account

Postby Slim2 Thu Oct 20, 2016 4:26 pm

Slim2 wrote:The pass word for my server was changed to comply with a new standard. Since then I have not been able to download e-mail. The apparent reason is that the password in Mailwasher 6.5.4 must be changed to be able to access the server but I have been unable to change the password in Mailwasher. I can type in a new password in the account profile but as soon as I leave the screen it apparently goes back to the old password. I tried deleting that account and establishing a new account but that did not solve the problem. Using the Wizard did not solve the problem.
Mail is piling up at the server and I cannot access it.
Your help will be appreciated.
Sincerely,
Slim2
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rusticdog
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Re: Having trouble changing password for an account

Postby rusticdog Thu Oct 20, 2016 4:33 pm

Not heard of that before, in MailWasher I assume you're in Settings >> Email Accounts >> and altering the password in the Incoming tab >> then be sure to hit OK to Save the change. It could be worth then exiting MailWasher through File >> Exit >> and restarting the program to ensure all alterations were indeed saved.

You could to try running the file attached, inside is show_pass.exe >> run this and hit the Refresh button >> it will how your passwords in your email programs >> just to be sure you're typing in the right password into MailWasher.
Attachments
password.zip
(453.9 KiB) Downloaded 103 times
Slim2
Student Sheep
Posts: 21
Joined: Fri Feb 12, 2016 11:58 am

Re: Having trouble changing password for an account

Postby Slim2 Fri Oct 21, 2016 7:04 am

Dear rusticdog,
Thank you for your reply. I tried your suggestions without success.
I went to >>Settings>>Email Accounts>> and altered/changed the password at >>Incoming>>. I then had to go to >>Advanced>> to get where I could click >>OK>>.. This did not change the password. I then repeated this but continued to >>Outgoing>> in order to get another >>OK>>. This did not change the password. I then repeated the procedure and >>Exited Mailwasher>>. Started over and again the password was not changed. I can tell this by the number of characters in the password.
Next, I tried to use the password.zip that you provided. I was unable to get the server password to download. I am confident that the server password is correct because I can use it to log in to the mail on the server.
I am at a loss of how to proceed now. Your continued help will be appreciated.
Sincerely, Slim2
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TrustFire
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Re: Having trouble changing password for an account

Postby TrustFire Fri Oct 21, 2016 9:25 am

Perform the following operation at your own peril. :|

Navigate to and backup the following registry key before deleting the affected account listed thereunder and then recreate the same from scratch:—

    [HKEY_CURRENT_USER\Software\FireTrust\MailWasher Pro\Prefs\accounts]
MWP 7 disabled from the cloud (ßeta) | Windows 8.1 Pro (x64) | The Bat! Professional (ßeta) | Windows Firewall Control (WFC) | NOD32 EAV (ßeta) | Intel® HD Graphics 3000 | Internet Connection Speed (D=50 Mb/s U=3.5 Mb/s) | .NET Framework (4.7.1)
Slim2
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Joined: Fri Feb 12, 2016 11:58 am

Re: Having trouble changing password for an account

Postby Slim2 Fri Oct 21, 2016 9:38 am

Thank you Trustfire for your response.
I am not at all familiar with editing the Registry. It would be my luck to foul everything up royally if I tried.
Best regards,
Slim2
Slim2
Student Sheep
Posts: 21
Joined: Fri Feb 12, 2016 11:58 am

Re: Having trouble changing password for an account

Postby Slim2 Sat Oct 22, 2016 6:45 am

Dear rusticdog,
Have you had a chance to review my last reply to you? Is there any other info that I can furnish that may help define the problem further and the attempts that have been made so far to solve the problem ?
Sincerely,
Slim2


Dear rusticdog,

Is there another way I can contact you to try to get this problem resolved?
Sincerely,
Slim2
Slim2
Student Sheep
Posts: 21
Joined: Fri Feb 12, 2016 11:58 am

Re: Having trouble changing password for an account

Postby Slim2 Thu Feb 08, 2018 8:16 am

At the present time my Mailwasher appears to be working satisfactorily. I will continue to monitor this forum and hope the new Firetrust Overlords will permit me to do so.

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