Firetrust Support Forums

Lost MW Pro 6.5.4 in a computer crash. Re-installed it 7 weeks ago. Since then, every single time I launch it, I get the message Mailwasher Pro 6.5.4 (not responding).
When I try to launch Outlook from the MW program, I get the same message.

I have to close MW and re-launch it about 4-5 times before it will download mail. I'm doing this many times a day.

I searched the forum to see if a solution has been posted and have been unable to find one. Can you help me out, experts?

Season's Greetings!

AH

Hi there

Try going into Help >> About >> open the link to where MailWasher stores the data files >> then close MailWasher so it's not running >> back in the folder you just opened rename the Training folder to something like TrainingOLD >> restart MailWasher.

THANK YOU, Rusticdog!

Tired the solution, and opened MW 3x without issue since....fingers crossed it continues. Again, THANK YOU for the prompt reply.
Your help is very much appreciated, always!

Wishing you a joyful holiday season and a fantastic 2017.

Excellent. Glad that worked.


Merry Xmas!