Firetrust Support Forums

cant connect to my server.have checked the server's adress.using xp home,serv pack 3,avg free edition
can anyone help plse

We could use a little more information. What error messages are you getting? Are you checking more than one email account? More than one pop server? Can you get your email with your email client? Can you send a test message? Can you connect to sites on the internet like Google that aren't likely to go down?

re:alphacentauri
the error am getting is"the connection to the incoming server was reset.check your connection
checking 1 email account only
one pop server
yes am getting email with my email client
yes i can send a test msge
yes I can connect to the sites like google.

Check your MW account settings to make sure you don't have an extra space floating around anywhere.

Check your basic and advanced settings to make sure they are exactly the same as your e-mail program.

Try turning off your firewall and anti virus and checking mail in MW.

i tried all of that and still cannot connect.

Might be time to collect a debug log and send it to firetrust support.

Instructions: http://www.firetrust.com/en/support/mailwasher-pro

I just noticed the clock there, very handy to know it is Tuesday at 6:35 AM in Nwe Zealand.

http://www.clocklink.com/clocks/5001-bl ... =hhmmssTT&

It would be nice to have one of these at the top of the forums!