Cannot install MailWasher Free

Whether you're a MailWasher veteran or complete newbie, all users are welcome to get together. Discussions include usage and possible problems.
rejoicing75
Rattled Rabbit
Posts: 2
Joined: Tue Jan 05, 2021 5:25 pm

Cannot install MailWasher Free

Tue Jan 05, 2021 5:31 pm

I have tried to install the Free Mail Washer (before buying) to make sure it works on my system. I go through the initial screens and agree to everything. Then when I get to the INSTALL screen I get this message "Another installation is in progress. You must complete that installation before continuing this one. [Retry] [Cancel]" The only thing I can do then, is cancel. I have rebooted the computer, checked the Task Manager and I do not have another install running. Anyone know who I can install this and get past their error screen?
I am using a PC with Windows 10 with 16gb of RAM
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 15426
Joined: Mon Jun 13, 2005 6:27 pm

Re: Cannot install MailWasher Free

Tue Jan 05, 2021 5:50 pm

Try running a Disk Cleanup and set to cleanup the Temp files, perhaps there is an old file in there preventing progress.
https://support.microsoft.com/en-us/win ... 4b4d5b9a68
rejoicing75
Rattled Rabbit
Posts: 2
Joined: Tue Jan 05, 2021 5:25 pm

Re: Cannot install MailWasher Free

Tue Jan 05, 2021 6:21 pm

Thank you. The Disk Cleanup including Temp Files and a reboot, then allowed me to install it. I have a spammer emailing me 5-10 times a day and will not stop. I'm hoping this fixes it

Return to “Troubleshooting and Help for MailWasher 5 and 6”