"good" and "friend" statuses

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shivz
It begins with a single step
Posts: 1
Joined: Mon Jun 06, 2022 8:21 pm

"good" and "friend" statuses

Mon Jun 06, 2022 8:39 pm

On my free version, incoming mails under the "friend" status do not show when I open Outlook, as if they were spam. please advise.
gingbat
Least Evil Firetrust Employee
Posts: 991
Joined: Mon Jul 28, 2008 4:04 pm

Re: "good" and "friend" statuses

Sat Dec 30, 2023 5:44 am

Yes, although very frustrating, this is not actually a Mailwasher issue, as it cannot actually hold the emails, it just shows you whats on the mail server, then you can delete or keep the email.

Any emails you don't delete are simply left on the mail server in the same state as before you checked mail in Mailwasher awaiting for you to send/receive in your email program....

Most importantly, although it appears MW sends mail to your email program, it does not....Mailwasher never ever sends, transfers or moves any email on to your email program.

- Mail arrives on the mail server.
- Mailwasher checks for new mail on the mail server and displays it. The email will remain on the mail server.
- Mailwasher deletes the unwanted mail from the mail server.
- Good remaining mail stays on the mail server.
- Your email program starts and downloads the remaining email from the mail server all by itself.

You see Mailwasher is not involved in the process getting the email from the mail server to your email program.

If Outlook cannot download mail when you click send/receive, try closing MWPro, (as possibly the mail server does not like 2 email programs accessing the mail server within XX seconds) waiting a min, then click send/receive in Outlook like normal.

If this is no better, then there must be a problem either with your mail server, or Outlook setup.... check for any rules or filters in Outlook that may be preventing the download, and ensure you are checking the same accounts in Outlook that you are in MW.....

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