MWPro Down.

News and announcements concerning Firetrust.
gingbat
Least Evil Firetrust Employee
Posts: 830
Joined: Mon Jul 28, 2008 4:04 pm

MWPro Down.

Mon Nov 13, 2023 11:27 am

Hi everyone,
Sorry about the delay in posting here however we thought we'd have this issue resolved by now.... the issues does appear to be a certificate issue, this from the developer:

Problem fully confirmed.
Some results:

* Problem confirmed only for Windows 11. (EDIT: EFFECTS ALL WINDOWS VERSIONS)
* Problem occurs only with the latest Chilkat library.
* “Database corrupted” - it does not mean at all that there are problems with the database, this is simply an interpretation by MailWasher UI of error description.

To all that are not already aware, please checkout the below....

Very sorry about the problems Mailwasher Pro is currently having, (all mail checks fail, corrupt database messages etc) our developer is looking into what is happening now, unfortunately the problem occurred on Sunday afternoon when no-one was available to look into what was happening, was entirely unexpected, and we're not even sure how its possible as yet.....!

We hope to have it resolved soon.

In the meantime, options are to either not use MW for the meantime, OR, use an older version as below.

If you wish to to do this:

* please uninstall your current MWPro,
* cancel the question asking why you are uninstalling
* click YES when asked if you wish to save your user data,
* install this version:

http://cdn.firetrust.com/downloads/mail ... _12_25.exe

* Cancel the update wizard if it tells you new versions are available.

And it should work fine, (please note however that unless you are using an App Password for Yahoo accounts, these may not work in this version).
gingbat
Least Evil Firetrust Employee
Posts: 830
Joined: Mon Jul 28, 2008 4:04 pm

Re: MWPro Down.

Tue Nov 14, 2023 5:57 am

**** UPDATE ***

We have found the issue and resolved it, just waiting for the developer to release a updated version to us, as soon as it's ready, I'll post it here along with further directions, and Nick will also send out a newsletter.

It seems the problem was related to a new registration key database we are using for the latest MWpro versions which while working fine during all testing, did not once we updated the database for all current users. :facepalm

Please watch this space....
gingbat
Least Evil Firetrust Employee
Posts: 830
Joined: Mon Jul 28, 2008 4:04 pm

Re: MWPro Down.

Tue Nov 14, 2023 11:18 am

**** UPDATE ***

Issue now resolved, apologies about the delays and lack of personal response in both emails and forums, we were getting 1000's of emails an hour so just could not keep up with everything except for via auto replies, however please install the below update to fix the current Mwpro issues:

A new version of MailWasher is now ready, 7.12.188

To get the update just go Help >> Check for Updates ... if you're told you are already up to date but you know you are not, then update manually using the link below for your MW version:

PRO:
https://25fc482ddf92aa413bac-f38e90dc86 ... 12_188.exe

FREE:
https://25fc482ddf92aa413bac-f38e90dc86 ... 8_free.exe

NOTE: if you get a screen telling you windows defender smartscreen is blocking the program, just allow it access, it's just blocked because it is a new version.
gingbat
Least Evil Firetrust Employee
Posts: 830
Joined: Mon Jul 28, 2008 4:04 pm

Re: MWPro Down.

Thu Nov 16, 2023 7:43 am

**** UPDATE ***

OK, most users report this version is working well which is a relief, however we have found that some users have issues with hotmail and SBC accounts, we are working on this now, and hope to have a update asap for these issues....
gingbat
Least Evil Firetrust Employee
Posts: 830
Joined: Mon Jul 28, 2008 4:04 pm

Re: MWPro Down.

Thu Nov 16, 2023 7:59 am

**** AOL UPDATE ***

Seems that AOL and Verizon accounts are not working on this version sorry, Verizon now use AOL servers, which in turn are moving to OAUTH security, (which we support in Yahoo and Hotmail accounts now).

However.... while this latest version only supports OAUTH for AOL accounts, they are still blocking us, (working on it now, but wont be until next version release) to use AOL based accounts, you would need to....

uninstall MWpro,
cancel the question about why are you uninstalling,
click YES when asked to save settings,
restart your PC and install this version:

http://cdn.firetrust.com/downloads/mail ... _12_67.exe

That should work, but only when using an app password as described below....

--------------------------------------------

Yes, AOL have changed things recently so now require OAUTH (like Gmail and Yahoo now use), and as OAUTH is not yet supported in MWpro for AOL accounts, a AOL "App Password" is required, please see here:

https://help.aol.com/articles/Create-an ... p-password

You'll need to create app password, and use that in MWPro under Settings>>Accounts, click the account>>Incoming tab, settings as per this screenshot:
Note also, that you may need to enable 2 factor auth for app password generation....
These options are on the AOL webmail page, click your name on the Left, then click Account Security, and Generate app password is near the bottom...

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