mailwasher not working

Troubleshooting and help for Benign.
smarties68
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mailwasher not working

Postby smarties68 Wed Nov 14, 2018 1:17 am

hi
mailwasher has stopped working completely,i tried to take the account off and put it back on,which worked before. now it cannot find my email account. I am paying for this account. not sure what to do I have a Hotmail account. I would be really grateful if someone could help me.
thankyou nicky
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rusticdog
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Re: mailwasher not working

Postby rusticdog Wed Nov 14, 2018 2:31 am

If MailWasher is unable to import the account, instead from Settings >> Accounts >> click the 'Add EMail Account' button >> enter in a description and your email address >> Save >> enter in your password >> Save. It should then be all good.

Example image of what it should look like on Incoming tab

hotmail.png
hotmail.png (28.45 KiB) Viewed 228 times
smarties68
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Re: mailwasher not working

Postby smarties68 Wed Nov 14, 2018 2:42 am

HI
thanks for getting back to me,i have tried that quite a few times,it keeps saying 0 email account found and it cant connect to imap server
many thanks
nicky.
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rusticdog
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Re: mailwasher not working

Postby rusticdog Wed Nov 14, 2018 12:49 pm

OK, try sending me some logs.

If you go Help >> Send Support Logs >> enter brief note like 'hotmail not working' >> in the Ticket Number field enter chris >> Send Logs >> then reply back here once you have sent them.
smarties68
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Re: mailwasher not working

Postby smarties68 Thu Nov 15, 2018 3:36 am

hi many thanks I have sent log. I managed to get it partly working,it was the password but now it wont load any emails from my account either in inbox or junk,it loaded really old emails and washed them but it wont download any from the last few weeks.
many thanks nicky.
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rusticdog
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Re: mailwasher not working

Postby rusticdog Thu Nov 15, 2018 4:01 am

OK sure thing.
You currently have it setup to download emails you've already read, which I think you want to change. You can do that under Settings >> Accounts >> Incoming >> click Advanced >> uncheck Download Read Emails. That ought to stop the old emails from loading.

Try that first, see how things go.
smarties68
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Re: mailwasher not working

Postby smarties68 Thu Nov 15, 2018 4:06 am

hi brilliant
thanks that worked,
cheers for your help

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