Gmail account access: Outlook OK, MW not OK

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David Jenkins
Student Sheep
Posts: 12
Joined: Mon Dec 20, 2021 9:59 am

Gmail account access: Outlook OK, MW not OK

Sat Jan 08, 2022 5:59 am

Up until this morning, we have been able to access Gmail account (IMAP) from MW without difficulty. As of this AM, MW is unable to logon to the Gmail IMAP server. However, Outlook (with what I believe to have the identical definition for our Gmail account) is able to access the Gmail IMAP server without difficulty.

We have Gmail account configured to allow access from unsafe apps. Gmail 2-step verification is turned OFF, so there is no alternate password set up.

We are in a different physical location (by thousands of miles) this AM.

Any ideas as to what's causing the problem? Suggestions for further problem determination steps?

Thanks!
David Jenkins
Student Sheep
Posts: 12
Joined: Mon Dec 20, 2021 9:59 am

Re: Gmail account access: Outlook OK, MW not OK

Sat Jan 08, 2022 6:58 am

Here is MW error data:

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>af4858e421c1125a36a264ddb8a5a7ee</ID><DT>2022-01-07 11:55:21</DT><MWPEXCEPTION><UID>Exception e12a485e89b54266dce70e5c8bae1f1c</UID><AID>Acct301396096</AID><SOURCE>IMAPservice::GetFolders</SOURCE><MESSAGE>IMAPservice::GetFolders - SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML><TYPE>IMAPFOLDERS</TYPE><SEVERTYPE>IMAP</SEVERTYPE><HOST>imap.gmail.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>Google_Gmail</ACCOUNT_TEXT><ACCOUNT>Acct301396096</ACCOUNT><USER><removed>@gmail.com</USER><LOGINTYPE>1</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Gmail account access: Outlook OK, MW not OK

Sat Jan 08, 2022 8:16 am

Try first going into Settings >> Accounts >> select the GMail account on the left then the IMAP tab on the right >> hit Refresh and see if that loads the folder list.

The error is referring to "IMAPservice::GetFolders - SocketException - GetLine failed() failed with code 0: "
So that means MailWasher is logging into the account OK, but something is going wrong when it tries to get the subfolder list of the account.

If the above fails, try removing the account from MailWasher >> restart the program >> add the account back in.

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