Overcharged for Renewal

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dermaman59
Student Sheep
Posts: 13
Joined: Wed Oct 17, 2012 3:47 am

Overcharged for Renewal

Postby dermaman59 Tue Sep 08, 2015 6:49 am

I just renewed my subscription for MailwasherPro for one year.. The price shown was $24.95 USD for one year... I got an email stating that my subscription was renewed and my CC was charged $54.91... This is INCORRECT.. I emailed Firetrust Support but the emails keep coming back "undeliverable??" How do I go about getting this corrected??
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rusticdog
Firetrust Monkey
Posts: 13753
Joined: Mon Jun 13, 2005 6:27 pm
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Re: Overcharged for Renewal

Postby rusticdog Tue Sep 08, 2015 12:28 pm

As well as your renewal, the transaction I can see shows another purchase of a MailWasher license. So I assume that wasn't supposed to be there ?

Also what email address are you trying to contact support on ?

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