POP Server Problem

Computer problems not related to MailWasher or other Firetrust programs getting you down. Put the geeks to the test by asking about your problem here.
waggerdon
Travelling Tuatara
Posts: 27
Joined: Wed Sep 28, 2016 6:25 am

POP Server Problem

Mon Feb 17, 2020 10:16 am

When I click on Check Mail icon on MW it cannot log into my Frontier mail account
It continues trying, but no emails download.
When I go to Frontier email directly , bypassing MW it comes right up.
What is the missing connection between the two ?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14815
Joined: Mon Jun 13, 2005 6:27 pm

Re: POP Server Problem

Mon Feb 17, 2020 12:41 pm

waggerdon wrote:
Mon Feb 17, 2020 10:16 am
When I click on Check Mail icon on MW it cannot log into my Frontier mail account
It continues trying, but no emails download.
When I go to Frontier email directly , bypassing MW it comes right up.
What is the missing connection between the two ?
Has the account been working previously ?


It does look like Frontier have partnered with Yahoo, and may now require OAUTH to logon to the account.
If you have one these Yahoo/Frontier accounts, then in MailWasher under Settings >> Accounts >> Incoming >> change the server address to pop.mail.yahoo.com >> make sure your username is your full email address >> click Advanced >> check the option to Use OAUTH >> Save >> follow the on screen prompts to logon and give MailWasher access to the mail.
waggerdon
Travelling Tuatara
Posts: 27
Joined: Wed Sep 28, 2016 6:25 am

Re: POP Server Problem

Mon Feb 17, 2020 2:07 pm

I did what was required, but when I click save ,it performs server test .
It then says failed to connect to server.
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14815
Joined: Mon Jun 13, 2005 6:27 pm

Re: POP Server Problem

Mon Feb 17, 2020 2:10 pm

waggerdon wrote:
Mon Feb 17, 2020 2:07 pm
I did what was required, but when I click save ,it performs server test .
It then says failed to connect to server.
Do you see a pop up window appear, asking you to logon to the Yahoo account so MailWasher can get access ?

The account was working OK to this prior ?
waggerdon
Travelling Tuatara
Posts: 27
Joined: Wed Sep 28, 2016 6:25 am

Re: POP Server Problem

Mon Feb 17, 2020 2:21 pm

No pop-up to log on just the server test.
Account was fine until this morning
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14815
Joined: Mon Jun 13, 2005 6:27 pm

Re: POP Server Problem

Mon Feb 17, 2020 2:23 pm

waggerdon wrote:
Mon Feb 17, 2020 2:21 pm
No pop-up to log on just the server test.
Account was fine until this morning
Alright. Can you send me some logs, to do that go Help >> Send Support Logs >> enter a brief note like 'as per forum' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent, so I can check the logs arrived all OK.

It might just have been a temporary hiccup on the server side, given it worked this morning I'd be inclined to put the server settings back to how they were before.

Thanks
waggerdon
Travelling Tuatara
Posts: 27
Joined: Wed Sep 28, 2016 6:25 am

Re: POP Server Problem

Mon Feb 17, 2020 2:39 pm

To be clear I said it worked "until" this morning Logs sent
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14815
Joined: Mon Jun 13, 2005 6:27 pm

Re: POP Server Problem

Mon Feb 17, 2020 2:48 pm

OK great. The logs didn't arrive, but that is not unexpected given the problem you describe. So instead in MailWasher under Help >> User Files >> there will be a file called autosupport.eml >> if you can send me that file to forum@firetrust.com it would be appreciated.


Thanks
waggerdon
Travelling Tuatara
Posts: 27
Joined: Wed Sep 28, 2016 6:25 am

Re: POP Server Problem

Mon Feb 17, 2020 2:56 pm

I will do what you want, but first a backing up.
After the recent MW update two days ago, my email was not working, but doing what it is now.
Yesterday I was advised to check server address it was wrong so I corrected it.
MW worked fine yesterday, but has failed today.

Return to “General Tech. Help”