MailWasher Pro Updates

Computer problems not related to MailWasher or other Firetrust programs getting you down. Put the geeks to the test by asking about your problem here.
Jerome271
Rattled Rabbit
Posts: 2
Joined: Mon Feb 05, 2024 6:39 pm

MailWasher Pro Updates

Tue Feb 06, 2024 2:52 pm

I have a problem with MailWasher Pro version 7.12.188 and updating the program. [Lifetime license.]

When I click on Help -> Check for Updates..., I receive an error message: "Access is denied."
I have reviewed similar post dated Dec 2018 for Ver: 7.11.5. I followed same steps but still have “access denied” for updates.
I have also uninstalled MWP and reinstalled with importing my settings. Still getting access denied msg.
Any help would be appreciated.

Jerome
gingbat
Least Evil Firetrust Employee
Posts: 954
Joined: Mon Jul 28, 2008 4:04 pm

Re: MailWasher Pro Updates

Thu Feb 08, 2024 6:52 am

Yes, sounds like MW is not being allowed access to the updates folder for some reason.... please click, Settings>>General>>Updates and click Browse.

Select your C: Drive and create a new folder named MWinstall (or whatever name you like) and click OK.

Click Save and then try checking for updates again under Help>>Check for updates...?
Jerome271
Rattled Rabbit
Posts: 2
Joined: Mon Feb 05, 2024 6:39 pm

Re: MailWasher Pro Updates

Fri Feb 09, 2024 5:00 pm

Thank you. That fixed the problem.
gingbat
Least Evil Firetrust Employee
Posts: 954
Joined: Mon Jul 28, 2008 4:04 pm

Re: MailWasher Pro Updates

Sat Feb 10, 2024 7:52 am

Excelento!

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