mailwasher not working

Computer problems not related to MailWasher or other Firetrust programs getting you down. Put the geeks to the test by asking about your problem here.
minutemenus
Rattled Rabbit
Posts: 2
Joined: Thu Nov 16, 2023 12:28 pm

mailwasher not working

Thu Sep 12, 2024 6:08 am

tried:
reinstall
remove and recreate email accounts
not checking emails.
I need this working asap \Please help
gingbat
Least Evil Firetrust Employee
Posts: 1455
Joined: Mon Jul 28, 2008 4:04 pm

Re: mailwasher not working

Fri Sep 13, 2024 8:10 am

Sure thing.... can you please let us know what MWpro version you are running (under Help>>About) and who your email provider is?
minutemenus
Rattled Rabbit
Posts: 2
Joined: Thu Nov 16, 2023 12:28 pm

Re: mailwasher not working

Sun Sep 15, 2024 4:59 am

7.15.10
host for my website is Hostway
Just need it working again.Willing to start over.
Will uninstall save settings reboot and reiinstall
If doesn't work will do same and not save settings and reinstall
Wish me luck. not much support available. been using since first created
gingbat
Least Evil Firetrust Employee
Posts: 1455
Joined: Mon Jul 28, 2008 4:04 pm

Re: mailwasher not working

Sun Sep 15, 2024 9:12 am

OK, if you are sure your provider details for incoming mail are correct within MWpro under the Incoming tab, yet MW still fails to check mail, can I please have some logs as per below directions:

- Use MWPro until you get the error
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"

Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...

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