Firetrust Support Forums

A previously blacklisted email address appears to have taken over the "Good" status column on some emails, so they were assigned to Recycle Bin. This is bothersome since it was a particularly difficult bad email address to get rid and required Firetrust intervention the last time.

Can send screen shot.

You posted this in the General Tech help forum, so we don't have a clue if you are running MW 2011 or MW v6 so there isn't much I can offer.

In either version if an address is blacklisted you should be able to find it in the blacklist menu and remove it. Once you do that exit and restart MW and the list should no longer show the entry or be blacklisting your e-mail.

If this doesn't work for you try posting in the forum for your version of MW (just below this one) and include a screenshot of the message showing the from address and the status column and the blacklist entry for the problem address and someone should be able to assist.

If you're running MWP 2011 you need to open a new topic here.