Every now and then MWPro deletes emails marked as Friend or Good, even though they haven't been marked for deletion.
How do I fix this, or is it a bug?
MailWasher Pro deleting emails without permission
- rusticdog
- Firetrust Monkey
Post
Re: MailWasher Pro deleting emails without permission
Hi there
Sounds odd, is the account setup as POP or IMAP under Settings >> Accounts >> Incoming.
There is an option below that if you click Advanced, Store Cached Emails, is that checked ?
Sounds odd, is the account setup as POP or IMAP under Settings >> Accounts >> Incoming.
There is an option below that if you click Advanced, Store Cached Emails, is that checked ?
- troymedia
- Rattled Rabbit
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Re: MailWasher Pro deleting emails without permission
IMAP.
Where would I find Advanced, Store Cached Emails in Settings? I am not sure to what "an option below" refers to.
Where would I find Advanced, Store Cached Emails in Settings? I am not sure to what "an option below" refers to.
- rusticdog
- Firetrust Monkey
Post
Re: MailWasher Pro deleting emails without permission
OK, in Settings >> Accounts >> Incoming >> there is an option just below your logon details, Store Cached Emails, is that checked ?
- troymedia
- Rattled Rabbit
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Re: MailWasher Pro deleting emails without permission
Yes it is. But the box is greyed out so you can't unselect or select it. Is that the way it is supposed to be?
- rusticdog
- Firetrust Monkey
Post
If that doesn't work, I would recommend you delete the account >> restart MailWasher and add the account back in, you can uncheck that option when the account type is set as POP.
Re: MailWasher Pro deleting emails without permission
OK sure thing. Try switching the account to type POP >> Save >> uncheck the option and set back to IMAP >> Save.troymedia wrote:Yes it is. But the box is greyed out so you can't unselect or select it. Is that the way it is supposed to be?
If that doesn't work, I would recommend you delete the account >> restart MailWasher and add the account back in, you can uncheck that option when the account type is set as POP.
- troymedia
- Rattled Rabbit
Post
Re: MailWasher Pro deleting emails without permission
OK. Followed your instructions. Now the Store Cached Emails option is unchecked for all IMAP accounts.
Will test and get back to you if the problem persists.
Will test and get back to you if the problem persists.