POP Server Problem

Computer problems not related to MailWasher or other Firetrust programs getting you down. Put the geeks to the test by asking about your problem here.
waggerdon
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POP Server Problem

Mon Feb 17, 2020 10:16 am

When I click on Check Mail icon on MW it cannot log into my Frontier mail account
It continues trying, but no emails download.
When I go to Frontier email directly , bypassing MW it comes right up.
What is the missing connection between the two ?
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rusticdog
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Re: POP Server Problem

Mon Feb 17, 2020 12:41 pm

waggerdon wrote:
Mon Feb 17, 2020 10:16 am
When I click on Check Mail icon on MW it cannot log into my Frontier mail account
It continues trying, but no emails download.
When I go to Frontier email directly , bypassing MW it comes right up.
What is the missing connection between the two ?
Has the account been working previously ?


It does look like Frontier have partnered with Yahoo, and may now require OAUTH to logon to the account.
If you have one these Yahoo/Frontier accounts, then in MailWasher under Settings >> Accounts >> Incoming >> change the server address to pop.mail.yahoo.com >> make sure your username is your full email address >> click Advanced >> check the option to Use OAUTH >> Save >> follow the on screen prompts to logon and give MailWasher access to the mail.
waggerdon
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Re: POP Server Problem

Mon Feb 17, 2020 2:07 pm

I did what was required, but when I click save ,it performs server test .
It then says failed to connect to server.
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rusticdog
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Re: POP Server Problem

Mon Feb 17, 2020 2:10 pm

waggerdon wrote:
Mon Feb 17, 2020 2:07 pm
I did what was required, but when I click save ,it performs server test .
It then says failed to connect to server.
Do you see a pop up window appear, asking you to logon to the Yahoo account so MailWasher can get access ?

The account was working OK to this prior ?
waggerdon
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Re: POP Server Problem

Mon Feb 17, 2020 2:21 pm

No pop-up to log on just the server test.
Account was fine until this morning
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rusticdog
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Re: POP Server Problem

Mon Feb 17, 2020 2:23 pm

waggerdon wrote:
Mon Feb 17, 2020 2:21 pm
No pop-up to log on just the server test.
Account was fine until this morning
Alright. Can you send me some logs, to do that go Help >> Send Support Logs >> enter a brief note like 'as per forum' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent, so I can check the logs arrived all OK.

It might just have been a temporary hiccup on the server side, given it worked this morning I'd be inclined to put the server settings back to how they were before.

Thanks
waggerdon
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Re: POP Server Problem

Mon Feb 17, 2020 2:39 pm

To be clear I said it worked "until" this morning Logs sent
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rusticdog
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Re: POP Server Problem

Mon Feb 17, 2020 2:48 pm

OK great. The logs didn't arrive, but that is not unexpected given the problem you describe. So instead in MailWasher under Help >> User Files >> there will be a file called autosupport.eml >> if you can send me that file to forum@firetrust.com it would be appreciated.


Thanks
waggerdon
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Posts: 29
Joined: Wed Sep 28, 2016 6:25 am

Re: POP Server Problem

Mon Feb 17, 2020 2:56 pm

I will do what you want, but first a backing up.
After the recent MW update two days ago, my email was not working, but doing what it is now.
Yesterday I was advised to check server address it was wrong so I corrected it.
MW worked fine yesterday, but has failed today.
EdMelia
It begins with a single step
Posts: 1
Joined: Wed Jul 12, 2023 10:44 am

Cannot connect to POP Server

Wed Jul 12, 2023 11:56 am

I'm running MW 7.12.125, Win 11 ver 22H2 x64, Thunderbird 102.13.0 (64bit). I went to Settings/Account and removed the account; restarted MW then went to Settings/Account Add Account. I keep getting the error message "Failed to login to server "outlook.office365.com" for your Work account" I tried ports 110 and 995. I tried NONE for security connect and the message was "Connection successful" but when I attempted to log in I received the same "Failed to login to server error message. It was working several weeks ago.

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