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mailwasher not working
Posted: Thu Sep 12, 2024 6:08 am
by minutemenus
tried:
reinstall
remove and recreate email accounts
not checking emails.
I need this working asap \Please help
Re: mailwasher not working
Posted: Fri Sep 13, 2024 8:10 am
by gingbat
Sure thing.... can you please let us know what MWpro version you are running (under Help>>About) and who your email provider is?
Re: mailwasher not working
Posted: Sun Sep 15, 2024 4:59 am
by minutemenus
7.15.10
host for my website is Hostway
Just need it working again.Willing to start over.
Will uninstall save settings reboot and reiinstall
If doesn't work will do same and not save settings and reinstall
Wish me luck. not much support available. been using since first created
Re: mailwasher not working
Posted: Sun Sep 15, 2024 9:12 am
by gingbat
OK, if you are sure your provider details for incoming mail are correct within MWpro under the Incoming tab, yet MW still fails to check mail, can I please have some logs as per below directions:
- Use MWPro until you get the error
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"
Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...