Troubleshooting and help for FirstAlert spam database
Rattled Rabbit
Posts: 3
Joined: Thu Dec 10, 2009 2:43 am


Sun Sep 04, 2011 11:06 pm

I have been using MailWasher since 2007. Up until yesterday, When I had to reinstall Windows, I was using Mailwasher 2010 Pro. When I reinstalled it, It says I need a new subscription because the activation code doesn't work. How can I get my Mailwasher to work again?
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Omniscient Kiwi
Location: Gilbert, Arizona
Posts: 8671
Joined: Fri Jul 25, 2008 5:13 am

Re: support

Mon Sep 05, 2011 3:03 am

You really should be asking this in the MailWasher 2011 forum as it isn't related to the FirstAlert system.

There are several topics there on this problem with possible solutions.

The first thing to do is make sure you are installing the latest version either 1.2.3 or at least 1.2.0, both available in the MW 2011 forum.

Second is putting your key in the new version and attempting to activate it. Once you do that you should either get a warning message or the key should be accepted. It may take 24 hours for the expire date to reset to show the correct information.

If it still doesn't work post a new topic in the MW 2011 forum and someone will have more suggestions.
I am not a Firetrust employee just a MW user.
First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day,
sell a customer a Windows computer and you'll eat for a lifetime.

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