Remove Address From FirstAlert! List

Troubleshooting and help for FirstAlert spam database
Rattled Rabbit
Posts: 4
Joined: Sat Aug 28, 2010 6:39 am

Remove Address From FirstAlert! List

Tue Jun 23, 2015 6:47 am

Out of the blue a few weeks ago mail from our own system/domain started getting deleted after being triggered by FirstAlert!. Mostly this is happening when sending from our copier machine (scans) to email PDF's to our email accounts. Not sure why this is happening. I've tried adding our own domains to the white list and even went as far as creating a rule that looked for the subject (Message from KMBT_C280) body that lets us know its from our copier -- but still they get snapped up by FirstAlart!. I've been going through the system and support pages to figure out how to have our email domains (* and removed from the FirstAlert! database but can't find anything on that subject.
Anyone out there know what I should do now??

VERY longtime Mailwasher user.
Knowledgeable Kea
Posts: 1762
Joined: Thu Feb 26, 2009 1:17 pm

Re: Remove Address From FirstAlert! List

Tue Jun 23, 2015 11:37 am

See for instructions on how to contact Firetrust about false positives.
Windows 10

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