Renewed subscription -- getting expired error
Posted: Fri Apr 09, 2010 7:36 am
Hi,
Months ago I tried to renew (Dec or Jan) and was brought to an internet page saying that I had renewed, I never got acknowledgment in Mailwasher Pro. After some correspondence and being told that this did not get renewed, I just let it go and decided to work without the First Alert database.
Finally I decided to try again and renew. I have a confirmation page with a confirmation number and automated letters saying that this is done and all should work smoothly now. According to the e-mails, I needed to do nothing except enable the database within the tools of Mailwasher Pro.
Guess what? I still get pop-up box that my First Alert subscription has expired and a link to renew it. Then there is another pop-up box saying that there are errors because I do not have a subscription..... Hello!!!! I've already done this twice!!!! I need HELP!! and perhaps a refund of a doubled subscription.
What is going on here? Please fix!
Months ago I tried to renew (Dec or Jan) and was brought to an internet page saying that I had renewed, I never got acknowledgment in Mailwasher Pro. After some correspondence and being told that this did not get renewed, I just let it go and decided to work without the First Alert database.
Finally I decided to try again and renew. I have a confirmation page with a confirmation number and automated letters saying that this is done and all should work smoothly now. According to the e-mails, I needed to do nothing except enable the database within the tools of Mailwasher Pro.
Guess what? I still get pop-up box that my First Alert subscription has expired and a link to renew it. Then there is another pop-up box saying that there are errors because I do not have a subscription..... Hello!!!! I've already done this twice!!!! I need HELP!! and perhaps a refund of a doubled subscription.
What is going on here? Please fix!