Spam Database

Troubleshooting and help for FirstAlert spam database
kittylitter
Rattled Rabbit
Posts: 4
Joined: Wed Dec 24, 2008 11:41 am

Spam Database

Wed Dec 24, 2008 11:44 am

I have been getting 'Invalid Response, spam database might be offline' for about a week now.

What is happening here? I am getting tired of the error messages.

:gag
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14048
Joined: Mon Jun 13, 2005 6:27 pm

Re: Spam Database

Wed Dec 24, 2008 12:06 pm

This should all be fixed now, we had some issues after all our servers were taken offline and rebooted for some routine maintenance.

If you still have errors let me know

Cheers
kittylitter
Rattled Rabbit
Posts: 4
Joined: Wed Dec 24, 2008 11:41 am

Re: Spam Database

Wed Dec 24, 2008 12:48 pm

Hello and Thanks,

However, I still continue to receive this error.

Thanks
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14048
Joined: Mon Jun 13, 2005 6:27 pm

Re: Spam Database

Wed Dec 24, 2008 1:11 pm

This should all be fixed now.....why does that sound familiar ;)

We just in the last hour fixed a server (there's a whole bunch) that was constantly rebooting every minute, so fingers crossed it's sorted.
kittylitter
Rattled Rabbit
Posts: 4
Joined: Wed Dec 24, 2008 11:41 am

Re: Spam Database

Wed Dec 24, 2008 7:47 pm

Well, I gave it some time and it is still not corrected. I guess that perhaps the server has crashed yet again?

Unless there is some other possible cause for this?

Thanks
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14048
Joined: Mon Jun 13, 2005 6:27 pm

Re: Spam Database

Wed Dec 24, 2008 10:13 pm

Stink. I'll ask the guys to check out the servers again, though being 2 hours until Santa comes it might be a day before they get to look at it
User avatar
craisin
Mystified Moa
Posts: 5
Joined: Mon Dec 01, 2008 12:59 pm

Re: Spam Database

Sun Jan 11, 2009 9:52 am

Yes, I have had no luck with FirstAlert! for months now.

My error has gone from "offline" to "service not available". Does this mean that FirstAlert! is finished?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 14048
Joined: Mon Jun 13, 2005 6:27 pm

Re: Spam Database

Mon Jan 12, 2009 1:35 pm

craisin wrote:Yes, I have had no luck with FirstAlert! for months now.

My error has gone from "offline" to "service not available". Does this mean that FirstAlert! is finished?
No FA is fine, though your subscription may have expired. Let me know your account number and I can check


Cheers

Return to “Troubleshooting and Help”