greylist search does not work after upgraded to 3.0
- cwh168998
- Travelling Tuatara
Post
greylist search does not work after upgraded to 3.0
I try to SEARCH FOR A QUARANTINED E-MAIL. or SEARCH FOR A GREY LISTED E-MAIL. The result is all empty. Only shows at SEARCH FOR E-MAIL TO TRACK DELIVERABILITY. So where is rescue in the new version?
- nick.bolton
- The Big Cheese
Post
Re: greylist search does not work after upgraded to 3.0
Hi
You can only rescue a quarantined or greylisted email. The 'ALL EMAILS' screen is just a log of all email passed through the system. If the email has been delivered then it won't show up in the quarantine or greylisting screen. If you find your email in the 'ALL EMAILS' screen, hover your mouse over the status column to see what happened to it.
You can only rescue a quarantined or greylisted email. The 'ALL EMAILS' screen is just a log of all email passed through the system. If the email has been delivered then it won't show up in the quarantine or greylisting screen. If you find your email in the 'ALL EMAILS' screen, hover your mouse over the status column to see what happened to it.
- cwh168998
- Travelling Tuatara
Post
Re: greylist search does not work after upgraded to 3.0
Thank you for reply.
The email shows in "all emails" as quarantined. But I can not find it in "quarantine email" or "greylist email". They are just empty.
The email shows in "all emails" as quarantined. But I can not find it in "quarantine email" or "greylist email". They are just empty.
- nick.bolton
- The Big Cheese
Post
Re: greylist search does not work after upgraded to 3.0
Ok, it seems to be working here for us
If it's been quarantined, then it won't be in the greylist screen, only the quarantine screen. There's a few other filters on that screen, can you make sure the TO, FROM, SUBJECT and DATE are correct - kind of obvious but had to ask.
Can you filter on another part of the email? Ie if you searched on the FROM, try the SUBJECT instead.
If it's been quarantined, then it won't be in the greylist screen, only the quarantine screen. There's a few other filters on that screen, can you make sure the TO, FROM, SUBJECT and DATE are correct - kind of obvious but had to ask.
Can you filter on another part of the email? Ie if you searched on the FROM, try the SUBJECT instead.
- cwh168998
- Travelling Tuatara
Post
Re: greylist search does not work after upgraded to 3.0
The problem is: the email, It's been quarantined, but it's not showed in quarantined screen. The quarantine screen is always empty.
- nick.bolton
- The Big Cheese
Post
Re: greylist search does not work after upgraded to 3.0
Does the quarantine screen show any emails? I mean for all other quarantined emails. Or is it just this particular email?
If you have the logs set to High (Settings>>General>>Logging), can you send me the logs from
Windows: C:\Program Files\MailWasher Enterprise Server\logs
Linux: \var\log\mwes
to nick.bolton@firetrust.com and let me know what day and email address the quarantined email is from?
Thanks
If you have the logs set to High (Settings>>General>>Logging), can you send me the logs from
Windows: C:\Program Files\MailWasher Enterprise Server\logs
Linux: \var\log\mwes
to nick.bolton@firetrust.com and let me know what day and email address the quarantined email is from?
Thanks
- cwh168998
- Travelling Tuatara
Post
Re: greylist search does not work after upgraded to 3.0
Thank you for the help.
The quarantine screen is totally empty. Not even one email listed there.
I will send the log file to your email. Thank you again.
The quarantine screen is totally empty. Not even one email listed there.
I will send the log file to your email. Thank you again.
- nick.bolton
- The Big Cheese
Post
Re: greylist search does not work after upgraded to 3.0
It looks like your database is missing a table, so perhaps somehow it became corrupted.
Error: QuarantinedTable::Add - failed - SQLite Error: sqlite3_prepare_v2 returned error code: 1 error message: table quarantined has no column named email_body_view
sql: insert into quarantined (email_from, email_to, email_subject, email_body, email_sourceip, quarantined_by_id, email_body_view) values (?, ?, ?, ?, ?, ?, ?);
Error: QuarantinedTable::Add - failed - SQLite Error: sqlite3_prepare_v2 returned error code: 1 error message: table quarantined has no column named email_body_view
sql: insert into quarantined (email_from, email_to, email_subject, email_body, email_sourceip, quarantined_by_id, email_body_view) values (?, ?, ?, ?, ?, ?, ?);