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Web interface very slow when list quarantined email

Posted: Sat Feb 06, 2016 8:40 am
by cwh168998
The CPU only used 2% normal. But when I try to login as user, the CPU goes to 100% and never go forward to login. And it looks like only use one CPU core.
When I login as admin, I can login. But when I try to check quarantined email for a user, the CPU goes to 100% for 2 to 10 minutes to react.

Re: Web interface very slow when list quarantined email

Posted: Sat Feb 06, 2016 9:54 am
by nick.bolton
Hi, it would be really handy to see the logs otherwise we're just guessing. Also what are the specs of the computer?

For the logs, make sure the setting in MWES>>Settings>>General>>Logging, is equal to HIGH.
Location of logs
Windows: C:\Program Files\MailWasher Enterprise Server\logs
Linux: \var\log\mwes

Re: Web interface very slow when list quarantined email

Posted: Tue Feb 09, 2016 3:40 am
by cwh168998
I attached the mail.log in the attachment. Please help.

Re: Web interface very slow when list quarantined email

Posted: Tue Feb 09, 2016 9:36 am
by nick.bolton
SQLITE says that another process has control over the database, my guess would be to stop the other process so mwes can have control back.