emails originating from gmail error in mailwasher

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Antoniusfm
Student Sheep
Posts: 15
Joined: Wed Jan 13, 2010 2:21 pm

emails originating from gmail error in mailwasher

Postby Antoniusfm Thu Apr 28, 2011 4:33 pm

Hi There,

This is rather urgent, we just moved from a SBS2003 DC to a SBS2008 DC. I have installed the latest mailwasher, and followed the installation procedure. At the moment it seems that emails originating from gmail error (see attachment) and are not coming through. We have a lot of customers using gmail, and we can't effort to loose those emails. The tracking just shows "Error" nothing else is there a way we can rescue these emails, and/or check a log ?

Thanks in advance,

Ton.
Attachments
MWESGmailErrors.jpg
MWESGmailErrors.jpg (67.27 KiB) Viewed 5369 times
cliff
Evil Firetrust Employee
Posts: 31
Joined: Tue Jul 28, 2009 3:50 pm

Re: emails originating from gmail error in mailwasher

Postby cliff Thu Apr 28, 2011 4:35 pm

Hi there,

If you mouse-over the error message, it will display the reason for the error. Let us know what that error is :)

~ C
Antoniusfm
Student Sheep
Posts: 15
Joined: Wed Jan 13, 2010 2:21 pm

Re: emails originating from gmail error in mailwasher

Postby Antoniusfm Thu Apr 28, 2011 4:46 pm

Find attached, the emails were just test emails with a few words !
Attachments
MWESGmailErrors3.jpg
MWESGmailErrors3.jpg (67.07 KiB) Viewed 5366 times
cliff
Evil Firetrust Employee
Posts: 31
Joined: Tue Jul 28, 2009 3:50 pm

Re: emails originating from gmail error in mailwasher

Postby cliff Thu Apr 28, 2011 5:04 pm

Hi there,

The error message shows that another spam filter is blocking the message from getting through - in the this case, Exchange Content filtering.

It is recomended to disable ALL other filtering, with exception to Recipient filtering, as it prevents mail destined for unknown/non exitant users from filling up the post master box.

~ C
Antoniusfm
Student Sheep
Posts: 15
Joined: Wed Jan 13, 2010 2:21 pm

Re: emails originating from gmail error in mailwasher

Postby Antoniusfm Thu Apr 28, 2011 5:24 pm

Thanks Cliff,

I didn't realise that MS exchange Anti-spam features was interacting with the Mailwasher.
After disabling all of the Anti-spam entries (except Recipient filtering) within the Hub Transport, the emails were getting through.

Cheers.
cliff
Evil Firetrust Employee
Posts: 31
Joined: Tue Jul 28, 2009 3:50 pm

Re: emails originating from gmail error in mailwasher

Postby cliff Thu Apr 28, 2011 5:29 pm

No problem - glad it was a nice easy fix :)

~ C

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