Mail Washer Enterprise Cannot send in local subnet

Address problems with the installation and initial configuration
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Mail Washer Enterprise Cannot send in local subnet

Tue Jul 15, 2014 10:28 am

First user here.

I installed Mail Washer Enterprise I thought all was working. I installed and tested remotely from my home. But I cannot send mail from any work station in the local subnet where the mail server is installed. I am using mail Enable Professional version 6.85.

Thanks

Gene
User avatar
nick.bolton
The Big Cheese
Posts: 1953
Joined: Thu Aug 28, 2008 4:02 pm

Re: Mail Washer Enterprise Cannot send in local subnet

Tue Jul 15, 2014 6:50 pm

Hi Gene

When you send email, can you make sure it's authenticated with a username and password.

Nick
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Wed Jul 16, 2014 4:13 am

This was all working before installing mailwasher. The mail server would reject mail that is not from a valid user. I can also check mail and can receive mail. But cannot send mail.
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Wed Jul 16, 2014 4:18 am

One more thought the error is that it cannot connect to the mail server to send ,ail. If you telnet to it connects the disconnects very quickly. This is type of thing you would see if the firewall was block it. I turned off the firewall to test it and that did not help.
User avatar
nick.bolton
The Big Cheese
Posts: 1953
Joined: Thu Aug 28, 2008 4:02 pm

Re: Mail Washer Enterprise Cannot send in local subnet

Wed Jul 16, 2014 6:15 am

It does sound like an authenticated SMTP problem, but I'll get some feedback from other colleagues and reply back. The connection is dropped after 5 seconds if it cannot connect, this is to avoid connections being held and holding up resources.
User avatar
nick.bolton
The Big Cheese
Posts: 1953
Joined: Thu Aug 28, 2008 4:02 pm

Re: Mail Washer Enterprise Cannot send in local subnet

Wed Jul 16, 2014 11:33 am

Ok, you will need to add in plain authentication to your email clients when sending otherwise MWES will think it's an open relay. So in your email client settings, make sure when sending SMTP authentication is turned on.
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 3:06 am

Ok It turns out it is deeper than the just the local subnet. No one can send mail randomly. It acts as though the mail washer is swamped randomly and not able to handle all the requests. Is there a setting on it to bump up the number of threads it uses? I doubled the amount of threads on the mail server from 100 to 200. I will have to remove this I a getting way to many complaints. It washes the spam so well but.
User avatar
nick.bolton
The Big Cheese
Posts: 1953
Joined: Thu Aug 28, 2008 4:02 pm

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 4:50 am

Ok, what specs is your server? MWES is designed to take advantage of as much CPU power and ram as you can give it, so I've give it a quad core and 8GB ram minimum, but it all depends on your traffic as well. Also, MWES will throttle the email it sends to the mail server if the mail server cannot keep up with the amount of email sent to it.

You mention that people cannot send mail randomly, but MWES is only handling the incoming email, not the outgoing email.
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 5:26 am

Dual quad cores with 6 gig memory windows 2008 server 64 bit.
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 5:38 am

Actually not the case the way it is setup. We use outlook and it is set to port 25 which the mwes.

Maybe a config issue?
User avatar
nick.bolton
The Big Cheese
Posts: 1953
Joined: Thu Aug 28, 2008 4:02 pm

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 5:49 am

Can you switch the logging to High in Settings>>Action screen, and when you experience the problem can you send me the logs from C:\Program Files\MailWasher Enterprise Server\logs
to nick.bolton@firetrust.com

Thanks
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 6:47 am

Will do . Does the smtp port on outlook need switch to port 26?
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 6:51 am

Sorry I am not seeing any action screen there.
User avatar
nick.bolton
The Big Cheese
Posts: 1953
Joined: Thu Aug 28, 2008 4:02 pm

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 6:54 am

Have a look at this
actionscreen.jpg
actionscreen.jpg (65.24 KiB) Viewed 6051 times
gene_acres
Travelling Tuatara
Posts: 29
Joined: Tue Jul 15, 2014 10:08 am

Re: Mail Washer Enterprise Cannot send in local subnet

Thu Jul 17, 2014 8:23 am

Thanks and does the outlook need the smtp set to port 26?

Return to “Installation”