Page 1 of 1

MWES problem after UG from to

Posted: Mon Aug 14, 2017 9:48 pm
by techcareict
I have upgraded from to at three sites and all appear to have the same issue.
mail does not appear to be getting filtered and if I hover the mouse over the DELIVERED on a mail item in the STATUS column in the all emails list the popup info is preceded by 'Invalid Licence:'

When i look at 'Settings\Licence' it shows the following (I have replaced private data with **********)

Company: *************
Contact name: ***********
Email: *************
Product ID: (3) - Unknown
Subscription quantity: 9999
Subscription expires: 2018-06-19

clicking on UPDATE LICENCE returns a successful message but the above info remains the same with Product ID showing UNKNOWN.

any advice much appreciated.

Re: MWES problem after UG from to

Posted: Tue Aug 15, 2017 6:02 am
by nick.bolton

Do you have the following in the Windows Registry or Linux mwes.conf file?

Windows: Open the Windows Registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Firetrust Limited\mwes a registry key 'mwes_original'? If you do, can you delete it. If not, then right click, select New>>String Value, and type 'mwes_original', then double click and give it the value 17.

Linux: in \etc open the mwes.conf and look for and remove, or add mwes_original=17

Restart the MailWasher Enterprise Server Service/Daemon to implement this change.

Re: MWES problem after UG from to

Posted: Tue Aug 15, 2017 6:33 am
by techcareict
Hi Nick,
yes its in the reg with the value 17
although its server 2003 so no Wow6432Node, its at HKLM\SOFTWARE\Firetrust Limited\mwes

the others with the problem are also 2003 incidentally ....

Re: MWES problem after UG from to

Posted: Tue Aug 22, 2017 3:25 am
by techcareict
I seem to be not receiving certain emails too, they are shown in MWES as delivered and then sit in a queue for local delivery in exchange for no apparent reason?

Spam is definitely not being blocked, below is part of the header of a spam email I received today showing reason for bypassing MWES as Licence invalid! (I have ***** any sensitive info)

To: <mark@*********.uk>
Content-Type: multipart/mixed;
X-MWES-scanned: Checked by MailWasher Enterprise Server {W}(2017-08-21 13:30:05)
X-MWES-status: Clean
X-MWES-reason: Invalid License
X-MWES-smtp-from: <leanne5555@*********.uk>
Return-Path: <Leanne5555@*********.uk>
X-OriginalArrivalTime: 21 Aug 2017 12:30:05.0033 (UTC)

HELP Please...........

Re: MWES problem after UG from to

Posted: Tue Aug 22, 2017 7:47 am
by nick.bolton
Ok, on the machine with the 'Invalid License' can you remove the registry entry mwes_original=17 and restart the service and see if that fixes it?